Spa Front Desk & Guest Experience Specialist

Agensi Pekerjaan EMA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A wellness service provider in Johor Bahru is seeking a Front Desk / Customer Service representative to deliver exceptional customer interactions and manage scheduling for a smooth operation. Candidates should have a minimum of SPM, fluent English skills, and 1-2 years in customer service or sales roles. The position offers benefits like commission, growth opportunities, and standard employee benefits. Join a vibrant team focused on client satisfaction and personal wellness.

Benefits

Commission

Opportunity to grow

EPF/SOCSO/SIP

Annual leave & Medical leave

Qualifications

• 1-2 years of experience in a customer service or sales role.
• Fluent in English communication.

Responsibilities

• Oversee appointment scheduling to optimize utilization of services.
• Manage customer interactions to ensure service quality.
• Build and maintain customer relationships for retention.
• Collaborate on promotional strategies to enhance services.
• Meet or exceed sales targets through proactive approaches.

Skills

Customer Service Excellence

Sales Acumen

Communication Skills

Organizational Skills

Relationship Building

Education

Minimum SPM or equivalent

Job description

A wellness service provider in Johor Bahru is seeking a Front Desk / Customer Service representative to deliver exceptional customer interactions and manage scheduling for a smooth operation. Candidates should have a minimum of SPM, fluent English skills, and 1-2 years in customer service or sales roles. The position offers benefits like commission, growth opportunities, and standard employee benefits. Join a vibrant team focused on client satisfaction and personal wellness.