Software Support (SG)

Autocount; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading software company is looking for a customer support role based in Malaysia. You will provide guidance on AutoCount products to dealers and clients, primarily in Singapore. The position requires communication in English and Bahasa Malaysia, with fluency in Mandarin as an advantage. Successful candidates should hold a diploma in IT-related courses and possess a service-minded attitude. The company offers competitive benefits and a friendly work environment.

Benefits

Parking Subsidy

Medical, Dental and Optical benefits

Training and guidance

Casual working attire

Festive celebrations

Sports Activities

Qualifications

• Able to communicate effectively with Singaporean clients.
• Familiarity with accounting software will be an added advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide support and guidance on AutoCount products.
• Maintain records of inquiries, complaints, and solutions.
• Follow up on pending jobs to ensure customer inquiries are addressed.
• Work both independently and within a team.

Skills

Communication in English

Communication in Bahasa Malaysia

Service-minded attitude

Patience

Fluency in Mandarin

Education

Diploma in IT related courses

Job description

Responsibilities

Provided support such as guidance, troubleshooting or consultation to dealers and customers on AutoCount Products via phone calls, emails and remote access.

Primary customers and dealers will mainly be based in Singapore, requiring effective communication and service standards suited for the Singaporean market.

Keeps record of the job performed such as inquiries, complaints, feedback and solution provided.

Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries does not left unattended.

Able to work both independently as well as a team.

Ad-hoc task may be assigned by team leaders from time to time if required.

Requirements

• At least Diploma in IT related courses.
• Able to communicate in both English and Bahasa Malaysia.
• Candidates fluent in mandarin is added advantages as role requires candidates to deal with mandarin speaking clients.
• Service minded person and patient person.
• Familiar or experienced with accounting system or software support will be an added advantage.
• Fresh graduates are encouraged to apply for this position.

Benefits

Parking Subsidy

Full-stocked fridge and pantry: coffee, tea, biscuits and etc.

Medical, Dental and Optical benefits, Hospitalization & Surgical Insurance and Group Personal Scheme.

Training and guidance provided

Smart casual working attire

Festive seasons and birthday celebrations

Sports Activities (Badminton)

Why Join Us

AutoCount is a vibrant and youthful company - Join a fun and fast growing team.

We aspire to be the most preferred brand in the Asia and you can be part of the success story of AutoCount.

Provide our employees a stable work environment with equal opportunity for learning and personal growth.

Provide a competitive salary & benefits package.

We encourage creativity and innovation for improving the effectiveness of the company.

Maintain open two-way communication between employees, management and customers.

We encourage work life balance practice in the company.

Friendly working environment

Locations

We regret only shortlisted candidates will be notified

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