Social Media & Community Manager

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A growing financial service platform seeks a Social Media & Community Manager to oversee day-to-day social media activities and community management. The ideal candidate will execute social strategies, grow engaged communities, and drive organic engagement. This role requires strong communication skills and expertise in social media management. The company offers competitive remuneration and a fast-paced environment where ideas are valued. Opportunities for growth into strategic roles are available.

Benefits

Competitive remuneration

Opportunity for regional exposure

Collaborative team culture

Growth into strategic roles

Qualifications

• 3-6+ years of experience in social media management, community management, or digital marketing.
• Hands-on experience managing brand or corporate social media accounts.
• Strong understanding of social media platforms, content trends, and analytics tools.

Responsibilities

• Execute social media and community strategy across platforms.
• Manage daily content publishing, scheduling, and optimization.
• Engage with audiences in a timely and on-brand manner.
• Collaborate on delivering high-quality, platform-native content.
• Track and monitor social media performance.
• Support integrated marketing campaigns and brand initiatives.
• Monitor brand mentions and protect online reputation.

Skills

Social media management

Community engagement

Content creation

Analytics and reporting

Strong communication skills

Education

Bachelor's degree in Marketing, Communications, or a related field

Job description

Build Engagement. Grow Communities. Strengthen Brand Trust.

About BJAK

BJAK is Southeast Asia's largest insurance and financial services platform. Headquartered in Malaysia, we help millions of users access affordable, transparent, and simplified financial products through Bjak.com.

Powered by proprietary technologies - from custom APIs to AI-driven decision engines - we are transforming how people experience insurance and financial services across Malaysia, Taiwan, and Japan. As we continue to scale, social media and community play a key role in building trust, relevance, and meaningful engagement with our audiences.

What We’re Looking For

We’re looking for a Social Media & Community Manager who is creative, hands‑on, and data‑driven to manage BJAK's day‑to‑day social media presence and online communities.

This role focuses on executing social strategies, growing engaged communities, driving organic performance, and maintaining a strong, authentic brand voice across platforms. You will work closely with Marketing, Brand, PR, and Customer Support teams to ensure consistent and impactful communication.

What You’ll Do

Social Media & Community Execution

• Execute BJAK's social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels.
• Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance.
• Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on‑brand manner.
• Build and nurture BJAK's online communities to drive trust, loyalty, and advocacy.

Content & Organic Growth

• Collaborate with copywriters, designers, and video teams to deliver high‑quality, platform‑native content.
• Identify trends, formats, and cultural moments to drive organic growth and engagement.
• Support storytelling initiatives that humanize BJAK's brand and simplify complex financial topics for mass audiences.

Performance & Analytics

• Track and monitor social media performance on a daily and weekly basis.
• Analyze engagement, reach, growth, and sentiment to identify insights and improvement opportunities.
• Prepare regular performance reports and recommendations to optimize future content and campaigns.

Campaign & Cross-Functional Collaboration

• Support integrated marketing campaigns, product launches, and brand initiatives on social platforms.
• Work closely with Marketing, Brand, PR, and Product teams to align messaging and execution.
• Coordinate with influencers, creators, or agency partners when required.

Reputation & Customer Engagement

• Monitor brand mentions, comments, and conversations to protect BJAK's online reputation.
• Coordinate with Customer Support teams to address customer inquiries and complaints on social platforms.
• Escalate potential issues or sensitive conversations in a timely and professional manner.

The Right Fit Has

• Bachelor's degree in Marketing, Communications, or a related field.
• 3-6+ years of experience in social media management, community management, or digital marketing.
• Hands‑on experience managing brand or corporate social media accounts.
• Strong understanding of social media platforms, content trends, and analytics tools.
• Excellent communication and storytelling skills.
• Organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Comfortable working collaboratively while owning execution independently.

Why Join BJAK

• Competitive remuneration
• High‑impact role with regional exposure
• Fast‑growing tech‑driven company
• Collaborative and supportive team culture
• Flat structure – ideas and execution matter
• Opportunity to grow into a regional or strategic role over time

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