Social care specialist

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A consulting firm in Kuala Selangor is seeking an experienced Customer Service Representative to address customer inquiries via social media. The ideal candidate will possess a minimum of 2 years of customer service experience, particularly in social media, and will excel in communication. A tech-savvy individual capable of dealing with complex issues while maintaining professionalism in a fast-paced environment is essential for this role.

Qualifications

• 2+ years of Customer Service experience, with a preference for Social Media background.
• Tech-savvy, keeping up with social media trends.
• Strong verbal and written communication skills in English.

Responsibilities

• Respond to customer inquiries through social media channels.
• Handle complex issues, including sensitive situations.
• Provide exceptional customer experience based on surveys.

Skills

Customer Service experience

Social Media proficiency

Strong communication skills

Collaboration with cross-functional teams

Ability to work under pressure

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

• Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Twitter, and other social media channels.
• Handle a wide range of complex issues, including visible and sensitive issues.
• Provide exceptional customer experience as measured through customer surveys.
• Deliver timely and accurate responses to questions and requests.

Essential Experience / Criteria:

• 2+years of Customer Service experience – Social Media background is preferred
• Tech-savvy and able to keep up with trends on Social
• Strong communication skills - both in verbal and written, English.
• Extensive experience collaborating with cross-functional teams in an organization
• Capable of crafting responses aligned with the brand’s personality
• Strong understanding of Social Media platforms such as Facebook, Twitter, and other social media channels
• Able to work under pressure in a fast-paced, high-volume environment
• Able to remain polite with angry and uncooperative customers