SIGN ON BONUS RM 5000! Virtual Receptionist - Mandarin Speaking

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading virtual services provider in Kuala Lumpur is searching for a Virtual Receptionist (Mandarin-speaking) to support a prestigious 5-star hotel project. This role demands fluency in Mandarin and excellent communication skills, as you will interact with guests virtually without face-to-face contact. Responsibilities include handling inquiries, managing reservations, and delivering exceptional service to ensure a premium guest experience. The position offers opportunities for career growth within a dynamic international environment.

Benefits

Career growth opportunities

Collaborate with a luxury 5-star hotel brand

Be part of a dynamic, award-winning team

Qualifications

• Fluency in Mandarin (spoken and written); English proficiency is a plus.
• Background in hospitality, hotel receptionist, or customer service preferred.
• Willing to work onsite in a professional office environment.

Responsibilities

• Handle guest inquiries and requests via email, chat, and outbound calls.
• Support guests with reservations, booking changes, and general hotel information.
• Deliver 5-star service standards in every virtual interaction.

Skills

Fluency in Mandarin

Communication skills

Problem-solving skills

Multitasking skills

Job description

About the Role
We are looking for a Virtual Receptionist (Mandarin-speaking) to support a prestigious 5-star hotel project. In this role, you will assist hotel guests virtually through email, live chat, and outbound calls—providing the same high-quality service as an in-person receptionist, but without face-to-face interaction. Candidates with a background in hotel front desk or hospitality will have an advantage.

Remark: Sign on bonus depends on the T&C of the project

What You’ll Do

Handle guest inquiries and requests via email, chat, and outbound calls.

Support guests with reservations, booking changes, and general hotel information.

Deliver 5-star service standards in every virtual interaction.

Coordinate with hotel teams to ensure a smooth guest experience.

Maintain professionalism and efficiency in all communications.

What We’re Looking For

Fluency in Mandarin (spoken and written) – English proficiency is an added advantage.

Background in hospitality, hotel receptionist, or customer service is preferred.

Strong communication, problem-solving, and multitasking skills.

Ability to create a warm, professional guest experience virtually.

Willing to work onsite in a professional office environment.

Willing to work rotational shift

What’s in It for You

🏨 Work with a luxury 5-star hotel brand

🚀 Career growth opportunities in a global organization

🌟 Be part of a dynamic, award-winning team

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