Shop Manager Retail Fashion

Jelly Bunny; Johor Bahru; On-site; MYR 200,000 - 250,000; Full time

Job summary

A fashion retail brand in Johor Bahru is seeking a Store Manager with a pleasant personality and strong leadership skills. The ideal candidate will have at least 7 years in fashion retail operations, including 1 year in a supervisory or managerial role. Responsibilities include managing store operations, ensuring customer satisfaction, and driving sales through effective team leadership. The company offers benefits like sales commissions and annual increments, fostering a motivating work environment.

Benefits

Sales Commission

Sales Incentives

Compassionate Leave

Marriage Leave

Annual Increment

Qualifications

• Minimum of 7 years experience in fashion retail operations.
• At least 1 year of store management experience (Supervisor/Manager).
• Able to speak in English and Bahasa Malaysia.

Responsibilities

• Perform excellent customer service and demonstrate strong selling skills.
• Manage people, store operations, and ensure achieving sales goals.
• Monitor retail store inventory levels and replenish stock accordingly.
• Attend to customer complaints and ensure they are tactfully handled.
• Implement sales events and promotions according to the sales plan.

Skills

Customer service skills

Interpersonal skills

Leadership qualities

Sales-oriented

Proactive mindset

Education

Diploma in Business Administration or related field

Job description

Requirements

• With a pleasant and mature personality
• Diploma in Business Administration or any related field
• Able to speak in English and Bahasa Malaysia
• Minimum of 7 years experience in fashion retail operation with at least 1 year of store management experience as Supervisor/Manager
• Good interpersonal skills, leadership qualities, and managerial skills
• Confident, dynamic, proactive, sales-oriented, motivated with a committed work attitude
• Specialize in customer service with strong communication and presentation skills

Responsibilities

• Perform excellent customer service and demonstrate strong selling skills
• Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals
• Ensure store windows and in-store visual merchandising are in line with the brand’s guidelines and the store is maintained in proper housekeeping
• Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly
• Ensure 100% implementation of promotional and marketing events organized by the brand marketing team.
• Attend to customer complaints and ensure they are tactfully handled
• Communicate company and store direction to staff and prepare an action plan in order to drive sales
• Implement sales events and promotions in accordance to the sales plan
• Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement
• Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions
• Ensure that all HR issues are carried out consistently with the company’s HR policies and practice
• Responsible for staff working schedule, handle and maintaining staff discipline
• Submit all monthly store expenses/invoices, sales performance, and other reports to Finance Manager to process the payment
• Support Finance Manager for any required Administrative and Financial Activities
• Work with the parent company in Thailand and shipping company on the import process
• Other tasks as assigned by the immediate superior.

Benefits

• Sales Commission
• Sales Incentives
• Compassionate, Marriage Leave
• Annual Increment