Shop Manager (Batu Pahat/Kluang)

The Body Shop; Kluang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail cosmetics company in Kluang, Malaysia, is seeking a Sales Manager to drive in-store sales and manage a team effectively. The ideal candidate will have proven retail management experience, strong leadership skills, and a commitment to exceptional customer service. Responsibilities include achieving sales targets, coaching staff, ensuring operational excellence, and maintaining high standards of visual merchandising. The role requires flexibility to work various shifts, including weekends and public holidays.

Qualifications

• Minimum SPM / secondary education (Diploma preferred).
• Proven retail or sales management experience.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to plan, organize, and oversee store operations.
• Knowledge of sales targets, promotions, and visual merchandising.
• Problem-solving skills and ability to handle complaints professionally.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Maximize business awareness in developing in-store sales strategies.
• Manage self and team to meet monthly shop’s target.
• Ensure operational standards for smooth daily operations.
• Drive team to achieve sales KPIs and monitor staff performance.
• Handle customer complaints according to guidelines.

Skills

Leadership skills

Customer service skills

Communication skills

Planning and organizing skills

Problem-solving skills

Education

SPM / secondary education (Diploma preferred)

Job description

Job Purpose:

• Maximize business awareness in developing in-store sales strategies in driving shop sales
• Manager self and the team to meet monthly shop’s target
• Uphold and maintain the values of The Body Shop
• Maintain and deliver excellence consumer experience and care
• Demonstrate leadership and interpersonal skills; ensure open and effective communication, and the teamwork is maintained throughout the company
• Implement and maintain operational standards to ensure smooth shop’s daily operations

Primary Job Tasks / Responsibilities:

1) Sales Management

• Plan and monitor in-store sales strategies together with Area Manager
• Work closely with the Area Manager as to exchange ideas to maximize sales and improve the shop sales
• Well-informed on shop targets and promotions at all times
• Drive the team to achieve sales KPIs and shop sales target; monitor and ensure all staffs are aware and focus in achieving daily personal sales target
• Ensure the team is maximizing the on-going promotions in delivering the sales; monitor and analyze the effectiveness of the promotions
• Build and maintain good relations with customer

2) Shop Operations and Administrative Tasks

• Manage shop staff’s weekly, monthly work schedule; ensure at least one Deputy/Senior Consultant present at all times on the shop floor
• Ensure all promotions and PR materials are put in place effectively and efficiently to maximize sales
• Ensure all operations tasks is in accordance to company’s Retail Operating Model (ROM), company policies and procedures
• Effectively and professionally handle all customer complaints according to the guidelines set
• Set, monitor, and continually seek to improve customer service standards within the shop and company
• Ensure all necessary administration for the shop in terms of staff payroll, stock ordering/transfers, and cash handling are completed efficiently, accurately, and speedily
• Maintain a high standard of visual merchandising and tidiness in the shop
• Ensure that all window and in-store display and signage standards are properly maintained
• Minimize wastage and ensure that company property is kept in good condition
• Monitor shop lifting standards and maintenance in the shop and take action when needed
• Ensure proper stock management in terms of ordering, storage and handling to minimize sales and profitability

3) People Management

• Ensure that tasks are delegated appropriately in accordance with staffs’ skills and capabilities; constantly conduct on-the-job training for all staff
• Supervise and effectively manage one’s time to ensure that all aspects of one’s responsibility have been effectively completed
• Ensure that all staff is well-informed of the company’s rules, regulations, policies, and procedures
• Ensure that all staff is motivated and provide excellent consumer experience
• Ensure that all grooming and customer service standards are followed at all times
• Promote team spirit and problem-solving toward the achievement of sales targets and company goals
• Observe and recognize staff that has demonstrated good performance and positive attitudes for further training and development
• Conduct yearly appraisal for all staff effectively and objectively
• Ensure that all staff grievances and disciplinary actions are dealt with immediately in accordance with the company policy
• Actively in search and recruit if there’s a vacant in the shop
• Ensure new staff is fully inducted into the company

Requirements

• Minimum SPM / secondary education (Diploma preferred)
• Proven retail or sales management experience
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to plan, organize, and oversee store operations
• Knowledge of sales targets, promotions, and visual merchandising
• Problem-solving skills and ability to handle complaints professionally
• Flexibility to work shifts, weekends, and public holidays