Shipboard Applications Engineer — Lead & Support Systems

StarDream Cruises; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading cruise line is looking for a software developer to lead projects and provide application support. The role involves conducting system testing, troubleshooting, and collaborating with vendors. Candidates should possess a degree in Computer Science/IT and have at least 3 years of experience, ideally in the hospitality or cruise industry. Strong analytical skills and a customer-oriented mindset are essential for success in this position. Willingness to travel and support shipboard systems is required.

Qualifications

• At least 3 years of work experience, preferably in the Hospitality, Casino or Cruise Ship industry.
• Willing to travel and support shipboard systems as needed.

Responsibilities

• Perform research, analysis, design, test and support of new software programs.
• Provide leadership and guidance to junior associates & developers in systems development.
• Provide application support to shore-based application systems maintaining defined Service Level.
• Conduct system testing, troubleshooting, and user acceptance testing (UAT) during implementation.
• Collaborate with vendors for technical troubleshooting, updates, and system improvements.
• Deliver Level 2/3 support for applications, resolving issues promptly.
• Participate in project activities based on assigned project role.
• Provide timely updates on project progress, challenges, and implementation status.

Skills

Central Reservation System Skills

Online Booking System

API/XML

Payment Gateway

Database – Oracle

Database – DB2

Database – Progress

Database – MSSQL

Applications – CRM

Applications – SAP/ERP

Applications – Fidelio

Applications – Micros (POS)

Applications – Data Warehousing

Applications – Business Intelligence

Education

Diploma / Advanced Diploma, Degree in Computer Science / Information Technology

Job description

A leading cruise line is looking for a software developer to lead projects and provide application support. The role involves conducting system testing, troubleshooting, and collaborating with vendors. Candidates should possess a degree in Computer Science/IT and have at least 3 years of experience, ideally in the hospitality or cruise industry. Strong analytical skills and a customer-oriented mindset are essential for success in this position. Willingness to travel and support shipboard systems is required.