Shift Manager

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee shop operator is seeking a dedicated individual to manage the day-to-day operations at Krispy Kreme Doughnut shop in Kuala Lumpur, Malaysia. The ideal candidate will have at least 1 year of experience, must be friendly and engaging, and possess the ability to work shifts. Responsibilities include overseeing staff, maintaining inventory, and ensuring high service standards. Benefits include meal allowances, performance incentives, and medical coverage.

Benefits

Meal allowance - RM 5.00 per day

Sale performance incentive

Training and certification program

Medical coverage

Daily meal provided

Qualifications

• Minimum 1 year experience in a similar position.
• Application should be Malaysian citizens or hold relevant residence status.
• Possess own transport.

Responsibilities

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• Deliver the highest standard quality of service by handling customer complaints.
• Ensure staffing and inventory levels are appropriate for smooth operation.

Skills

Communication in English and Bahasa

Sales driven

Friendly & engaging personality

Job description

Requirements

• Minimum 1 year experience in a similar position.
• Application should be Malaysian citizens or hold relevant residence status.
• Able to communicate well in English and Bahasa.
• Have friendly & engaging personality.
• Sales driven & results oriented.
• Able to work on shifts including weekend, 6 days a week.
• Possess own transport.

Responsibilities

• Responsible for the day-to-day operations of Krispy Kreme Doughnut shop.
• Deliver the highest standard quality of service by handling customer complaints, conducting customer service evaluation and achieving the customer service rating target.
• Ensure staffing and inventory levels are appropriate so as to allow for smooth operation of the shop.
• Perform opening and closing duties.
• Assist in stock take and upsell promotions.
• Constantly motivate & cultivate a team spirit in the outlets.
• Maintain utmost service standards and discipline/grooming among the service staff.
• Supervise and train service staff to standards of excellence.
• Adhere to company’s standard operating procedures.
• Daily bank‑in of the sales money and ensure float is sufficient.
• Any other ad‑hoc duties.

Benefits

• Meal allowance - RM 5.00 per day.
• Sale performance incentive.
• Overtime.
• Training and certification program.
• Fast career advancement.
• Medical coverage.
• Daily meal provided.
• EPF, Socso.