Shield Claims Lead: Impactful Customer Care & Compliance

Prudential Group; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a Claims Officer to review and approve shield claims accurately and promptly. The ideal candidate will possess strong English communication skills and familiarity with human anatomy and general diseases. Responsibilities include conducting claims investigations, providing quality customer service, and effectively handling enquiries and complaints. This role emphasizes accuracy and compliance within established internal policies and regulatory frameworks.

Qualifications

• Strong command of the English language is essential.
• Familiarity with human anatomy and disease management is required.

Responsibilities

• Review and approve shield claims within service turnaround time.
• Attend to claims investigations and customer enquiries.
• Provide quality customer service and handle complaints.

Skills

Strong command of the English language (spoken and written)

Familiarity with human anatomy

Understanding of general diseases and disease management

Job description

A leading insurance company in Kuala Lumpur seeks a Claims Officer to review and approve shield claims accurately and promptly. The ideal candidate will possess strong English communication skills and familiarity with human anatomy and general diseases. Responsibilities include conducting claims investigations, providing quality customer service, and effectively handling enquiries and complaints. This role emphasizes accuracy and compliance within established internal policies and regulatory frameworks.