ServiceNow Operations Specialist, Critical Facilities Support, APAC

Vantage Data Centers; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading data center provider in Cyberjaya is seeking a ServiceNow Operations Specialist to manage the ServiceNow platform. The ideal candidate has a Bachelor's degree in Computer Science and at least 3 years of experience in ServiceNow administration. Responsibilities include managing user roles, optimizing workflows, and ensuring data integrity in the CMDB. The role offers competitive compensation and comprehensive benefits exceeding local standards.

Benefits

Comprehensive health and welfare benefits

Retirement benefits

Paid leave exceeding local expectations

Compensation above market rates

Qualifications

• 3+ years of experience in ServiceNow administration and development.
• Familiarity with scripting and ITIL processes is beneficial.
• Exceptional problem-solving and quantitative skills are required.

Responsibilities

• Manage user roles and permissions for the ServiceNow platform.
• Support the configuration and optimization of ServiceNow workflows.
• Ensure data integrity in the CMDB and contribute to the improvement of operational processes.

Skills

ServiceNow administration

Data Analysis

JavaScript scripting

ITIL understanding

Analytical skills

Organisational skills

Communication skills

Attention to detail

Education

Bachelor's degree in Computer Science or related field

Job description

ServiceNow Operations Specialist, Critical Facilities Support, APAC

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. With operations across North America, EMEA and Asia Pacific, we design data centers with innovative efficiencies to deliver reliable, sustainable, and scalable solutions.

About Vantage Data Centers

We create flexible, energy‑efficient environments that grow as quickly as the market demands. Our focus on reliability, efficiency, and sustainability delivers dramatic performance gains for our customers.

Position Description

Critical Facility Operations teams manage our buildings to ensure best‑in‑class data‑center services. These teams comprise Front‑line Engineers who oversee critical electrical and mechanical infrastructure. Role responsibilities include administering, configuring, and continuously improving the ServiceNow platform across the Vantage APAC region.

The ServiceNow Operations Specialist will support the existing instance configuration, design and deploy enhancements to workflows, and develop new functionality. A key focus is asset onboarding into the CMDB, auditing and improving data quality, and automating processes to enhance service delivery and governance.

Essential Job Functions

• Manage user roles, groups, and permissions.
• Maintain system performance and troubleshoot issues.
• Onboard and maintain Configuration Items (CIs) in the CMDB, ensuring data integrity and alignment with asset hierarchies and alarm management structures.
• Configure and optimise maintenance schedules using Work Order Management modules to support field operations and customer reporting.
• Design and implement ServiceNow workflows and enhancements to support operational processes, including change management, incident handling, and preventative maintenance.
• Develop and maintain procedures and training materials for platform use, including system upgrades and audit support.
• Work closely with site teams, service desk, and IT to ensure platform alignment with business needs and compliance standards.
• Stay updated on industry best practices and emerging trends in data centre operations and ServiceNow use. Continuously seek opportunities to enhance processes and tools used by the Critical Facility Operations teams.
• Support business strategies and standardisation of systems and processes, including reporting improvements.
• Engage with key stakeholders to ensure requirements are clearly documented and communicated, and to provide updates on milestones.
• Contribute to improved business process maturity by prioritising improvement projects and implementing changes to processes and operations to improve data capture.
• Travel is expected to be less than 5%, occasionally for training purposes.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Data Analysis or a related field.
• 3+ years of experience with ServiceNow administration and development.
• Strong understanding of CMDB structure, asset lifecycle, and ITIL processes.
• Experience with preventative maintenance scheduling and field service modules.
• Familiarity with scripting (JavaScript), UI policies, and data import sets.
• ITIL Foundation certification preferred.
• Exceptional quantitative, analytical skills with the ability to exercise clear and sound judgement, while demonstrating solid problem‑solving skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Strong communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
• Strong organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Attention to detail and a high level of accuracy in written materials.
• Able to adapt quickly, demonstrating a can‑do attitude.

Benefits

We offer a comprehensive suite of health and welfare, retirement, and paid‑leave benefits that exceed local expectations. Compensation is above market, and we reward hard, efficient work with a total package that reflects your value to the company and community.

Equal Opportunity

Vantage Data Centers is an Equal Opportunity Employer.

We do not accept unsolicited resumes from search firm agencies. Fees will not be paid if a recruiter submits a resume without an agreement in place; such resumes will be deemed the sole property of Vantage Data Centers.