ServiceNow Developer

UST USource; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Penang, Malaysia seeks a skilled ServiceNow Developer with 4-5 years of experience. You'll design, develop, and support ServiceNow applications, focusing primarily on ITSM. Ideal candidates possess hands-on development skills, a strong understanding of ServiceNow best practices, and proficiency in creating workflows and collaborating with stakeholders. This role emphasizes innovation and the delivery of scalable solutions in a collaborative environment.

Qualifications

• 4-5 years of hands-on experience as a ServiceNow Developer.
• Solid understanding of ITSM processes (Incident, Problem, Change, Request).
• Experience with Business Rules, Client Scripts, UI Policies.
• Knowledge of Service Catalog and integrations.

Responsibilities

• Develop, configure, and customize ServiceNow applications.
• Create and maintain Business Rules and Client Scripts.
• Design and implement Workflows and Flow Designer solutions.
• Perform unit testing and debugging of applications.
• Collaborate with Business Analysts and Platform Administrators.

Skills

Hands-on development skills

Strong problem-solving skills

Good communication skills

Stakeholder engagement

Tools

ServiceNow

REST/SOAP APIs

Flow Designer

Job description

We are looking for a skilled ServiceNow Developer with 4-5 years of experience to design, develop, configure, and support ServiceNow applications across ITSM and related modules. The ideal candidate will have strong hands-on development skills, a good understanding of ServiceNow best practices, and the ability to work closely with stakeholders to deliver scalable and maintainable solutions.

Responsibilities

• Develop, configure, and customize ServiceNow applications and modules (primarily ITSM; exposure to ITOM, HRSD, CSM is a plus).
• Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Catalog Items.
• Design and implement Workflows / Flow Designer solutions.
• Develop and maintain Service Catalog and Request Fulfillment processes.
• Build and consume REST/SOAP integrations with external systems.
• Perform unit testing, debugging, and performance tuning of ServiceNow applications.
• Participate in requirements gathering and translate business requirements into technical solutions.
• Ensure adherence to ServiceNow best practices, coding standards, and governance.
• Support platform upgrades, patching, and application releases. Provide production support and resolve incidents and defects in a timely manner.
• Collaborate with Business Analysts, Architects, and Platform Administrators.

Experience

• 4-5 years of hands-on experience as a ServiceNow Developer.
• Solid understanding of ITSM processes (Incident, Problem, Change, Request).

Experience with

• Business Rules
• Client Scripts
• UI Policies & UI Actions
• Script Includes
• Flow Designer / Workflows
• Experience working with Service Catalog, CMDB, and Access Controls (ACLs).
• Knowledge of REST/SOAP APIs and integration patterns.
• Familiarity with ServiceNow update sets, instance management, and deployments.
• Understanding of Agile / Scrum delivery models.
• Soft Skills Strong problem-solving and analytical skills.
• Good communication and stakeholder engagement skills.
• Ability to work independently with minimal supervision.