Service Team Lead — Quality, Training & Field Ops

Rentokil Initial; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in pest control services seeks a Service Manager to oversee service staff, ensure quality service delivery, and maintain accurate records. The ideal candidate will have a Diploma, strong management skills, and the ability to lead a team effectively. This role includes responsibilities in service scheduling, staff training, and quality assurance, offering a competitive salary and benefits.

Benefits

Attractive base salary and contractual bonus

Comprehensive Insurance Plans for Surgical & Hospitalization

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Qualifications

• Minimum a Diploma in related discipline with proven track record in managing staff.
• Positive, result-oriented, good drive and initiative.
• Willing to travel to client places and possess a valid driving license.

Responsibilities

• Manage and train service staff to improve service quality.
• Conduct regular quality assurance checks on completed services.
• Prepare and present weekly reports on team members’ performance.

Skills

Interpersonal skills

Communication skills

Management skills

Multitasking

Planning skills

Problem-solving

Education

Diploma in related discipline

Job description

A leading company in pest control services seeks a Service Manager to oversee service staff, ensure quality service delivery, and maintain accurate records. The ideal candidate will have a Diploma, strong management skills, and the ability to lead a team effectively. This role includes responsibilities in service scheduling, staff training, and quality assurance, offering a competitive salary and benefits.