Service Offboarding Engineer

Nasstar; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Service Offboarding Engineer in Cyberjaya, Malaysia. The role involves the successful offboarding of services for customers, managing tasks across various teams, and supporting continuous improvement practices. Candidates should have at least 1 year of experience in an ITIL-conformant environment, strong client communication skills, and a familiarity with cloud services. A competitive salary and benefits package will be offered.

Benefits

Competitive salary and benefits package.

Professional development and training opportunities.

Qualifications

• 1+ years of experience in a Managed Service environment with ITIL practices.
• Knowledge of Cloud and Infrastructure Services.
• Experience with ITSM tools like ServiceNow.

Responsibilities

• Follow offboarding processes and ensure timely completion of tasks.
• Monitor and respond to team mailboxes as needed.
• Provide updates to stakeholders and customers.

Skills

1 Years’ experience of working in an ITIL conformant Managed Service Environment

Technical Awareness of Cloud and Infrastructure Services

Experience with the use of a CSM/ITSM toolset (ideally ServiceNow)

Understanding of IT service management principles

Active Directory User and Group Administration

Office 365 User Administration

Strong and positive client communication skills

Job description

Service Offboarding Engineer

Application Deadline: 31 December 2025

Department: Managed Services

Employment Type: Permanent

Location: Cyberjaya

Description

The Service Offboarding Engineer is responsible for the successful offboarding of services for existing customers against an agreed offboarding criteria.

This role is responsible for the completion of offboarding activities across projects, technical teams and service teams, ensuring services for the customer are offboarded or ceased effectively.

The role will contribute to the development of Service offboarding practices throughout the business, supporting the Service Offboarding function in making improvements and providing a positive customer offboarding experience.

Key Responsibilities

Cease & Offboarding

• Follow the agreed cease & offboarding processes.
• Ensure cease & offboarding tasks are actioned through to completion in a timely manner.
• Monitor the teams mailboxes and respond when required.
• Provide regular updates to all relevant stakeholders, customers and vendors.
• Assist project managers/ coordinators if requested.

Risk Management

• Identify and highlight potential problems.
• Use escalation process
• Be aware of security risks
• Share knowledge and information surrounding issues

Process Management/Continual Improvement

• Support the continual improvement of the offboarding processes.
• Support any internal and external audits as required.
• Work with peers and mentors to progress working knowledge.
• Upskill should the need arise.

Skills, Knowledge and Expertise

• 1 Years’ experience of working in an ITIL conformant Managed Service Environment
• Technical Awareness of Cloud and Infrastructure Services
• Experience with the use of a CSM/ITSM toolset (ideally ServiceNow)
• Managing your own workload
• Understanding of IT service management principles
• Active Directory User and Group Administration
• Office 365 User Administration
• Understanding of managed services offboard requirements
• Willingness to learn new skills
• Strong and positive client communication skills
• Service-related certification such as ITIL or SDI (Desirable).
• Microsoft Fundamentals Certification (Desirable)

Benefits

• Competitive salary and benefits package.
• Professional development and training opportunities.