Service Leader & Food & Beverage

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel chain located in Kuala Lumpur is seeking a Hostess to support daily restaurant operations. The ideal candidate will supervise service staff, ensure guest satisfaction, and coordinate with various departments. Qualifications include a diploma in hospitality and at least 2 years of experience in a similar role. This position offers an exciting opportunity to work in a dynamic environment, catering to a blend of local and international guests.

Qualifications

• Minimum 2 years experience in a similar position.
• Full working knowledge of all areas within the Food and Beverage Division.
• Cooperative and adaptable with good interpersonal skills.

Responsibilities

• Supervise service staff and ensure guest satisfaction.
• Coordinate with relevant departments to maintain service standards.
• Handle minor complaints and report them to management.

Skills

Good command in writing & speaking English

Interpersonal skills

Team builder

Self-starter

Flexibility in working hours

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary

The Hostess is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.

Key Responsibilities

• Make sure that the guest is greeted and served promptly and to the required standard.
• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision.
• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
• Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
• Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
• Checks maintenance schedule and follows-up on job orders to be completed.
• Manage the outlet reservations in the reservation system.

Skills and Qualification

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Minimum 2 years experiences in similar position.
• Full and comprehensive working knowledge of all areas within the Food and Beverage Division.
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.