Service Engineer (Team Leader)

KONE; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global technology company in George Town is seeking an experienced Service Engineer (Team Leader) to lead the Service Maintenance team. You will manage maintenance activities, act as the main point of contact for technicians, and ensure compliance with service contract requirements. The ideal candidate has over 4 years of supervisory experience in elevators or escalators and possesses strong leadership and customer service skills.

Benefits

Career progression opportunities within a global organization

Comprehensive learning and development programs

Supportive and fun working environment

Qualifications

• 4 years of relevant supervisory experience.
• Strong understanding of safety standards and operational procedures.
• Willingness to travel within assigned areas.

Responsibilities

• Plan and manage maintenance activities.
• Act as the first point of contact for technicians and customers.
• Handle technical and operational issues related to assigned equipment.

Skills

Supervisory experience leading a maintenance team in elevators or escalators

Strong customer relationship management

Ability to coach and lead technicians

Good communication skills

Familiarity with digital tools and technologies

Education

Associate’s Degree in engineering or related technical field

Job description

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Engineer (Team Leader) to lead and manage Service Maintenance team in Penang. This role ensures services are delivered according to contract requirements, company policies, and KONE processes.

What will you be doing?

• Plan, manage, and control maintenance activities
• Act as the first point of contact for technicians and customers
• Handle technical and operational issues related to assigned equipment
• Manage maintenance costs and drive service repair sales
• Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
• Accountable for managing the third party inspections visits and follow-up actions
• Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
• Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Responsible for performing site audits
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting
• Responsible for the control and authorization of overtime
• Accountable for maintenance technicians motivation and competence development
• Accountable for communication to his technicians
• Responsible of defining the technician capacity need and for the technician hiring and selection process

Are you the one?

• 4 years of relevant supervisory experience-leading a maintenance team in elevators or escalators
• Associate’s Degree in a related technical field (e.g., engineering, mechanical/electrical)
• Strong understanding of safety standards, operational procedures, and customer service
• Ability to coach and lead technicians, manage schedules, and monitor performance
• Good communication skills
• Comfortable using digital tools and technologies to support field operations
• Strong customer relationship management skills
• Willingness to travel within assigned areas

What do we offer?

• Career progression in opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• You are surrounded by funcolleagues and a lively working environment. The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers