Service Desk Analyst: Frontline IT Support & CSI

Asia Recruit (Permanent, Contract, & Executive Recruitment); Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent recruitment firm is seeking an experienced IT Support Analyst to join their team in Cyberjaya, Malaysia. The ideal candidate should have at least 4 years of relevant experience in providing end-user support in a corporate environment. Key responsibilities include resolving support tickets, providing technical assistance, and contributing to the documentation and improvement of the support processes. This is an excellent opportunity to work in a dynamic environment with a focus on continuous improvement.

Qualifications

• Minimum 4 years of experience in end-user support or 2-3 years with a relevant degree.
• ITIL Foundation Certificate or relevant certifications in customer service.
• Experience supporting IT and Oracle applications in international settings.

Responsibilities

• Act as first point of contact for end users via phone/email/chat.
• Resolve tickets or escalate as necessary.
• Ensure timely follow-up on all tickets to avoid backlog.
• Contribute to documentation and knowledge bases.

Skills

End-user support

Technical support

Organizational skills

Ability to work under pressure

Education

Relevant first level University Degree

Tools

Microsoft Office

Oracle e-Business applications

Job description

A prominent recruitment firm is seeking an experienced IT Support Analyst to join their team in Cyberjaya, Malaysia. The ideal candidate should have at least 4 years of relevant experience in providing end-user support in a corporate environment. Key responsibilities include resolving support tickets, providing technical assistance, and contributing to the documentation and improvement of the support processes. This is an excellent opportunity to work in a dynamic environment with a focus on continuous improvement.