Service Delivery Manager II - SLA, Contracts & Growth

FUJIFILM; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a dedicated Account Manager to oversee contract lifecycle management and ensure customer satisfaction in Malaysia. The role includes developing implementation strategies, managing Service Level Agreements, and maintaining customer relationships. Strong communication and negotiation skills are essential for handling customer interactions and ensuring the delivery of services meets expectations. The successful candidate will be responsible for training staff and managing contract revenue growth.

Qualifications

• Experience managing customer contracts and achieving service levels.
• Proven ability to maintain positive customer relationships.
• Strong negotiation skills and contract management experience.

Responsibilities

• Participate in account implementation planning and strategies.
• Manage billing and invoicing processes accurately.
• Ensure customer satisfaction through ongoing support and training.

Skills

Account management

Customer relationship management

Contract negotiation

Service Level Agreement (SLA) management

Education

Experience in customer contract services

Knowledge of billing processes

Tools

Reporting software

CRM systems

Communication tools

Job description

A leading technology company is seeking a dedicated Account Manager to oversee contract lifecycle management and ensure customer satisfaction in Malaysia. The role includes developing implementation strategies, managing Service Level Agreements, and maintaining customer relationships. Strong communication and negotiation skills are essential for handling customer interactions and ensuring the delivery of services meets expectations. The successful candidate will be responsible for training staff and managing contract revenue growth.