SERVICE ADVISOR (SUBARU PUCHONG)

SV Prestige Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive retailer in Puchong is seeking a dedicated Service Advisor to provide exceptional customer service at its showroom. This full-time role includes welcoming customers, handling vehicle bookings, and liaising with the technical team, ensuring an outstanding experience. Ideal candidates will have customer-facing experience, strong interpersonal skills, basic vehicle maintenance knowledge, and proficiency in English and Bahasa Malaysia. The company offers a competitive salary and excellent benefits in a supportive work environment.

Benefits

Competitive salary

Comprehensive medical benefits

Opportunities for career development

Flexible working arrangements

Generous leave policies

Qualifications

• Previous experience in a customer-facing role, ideally within the automotive industry.
• Strong interpersonal and communication skills to build rapport with customers.
• Excellent problem-solving and decision-making abilities.
• Basic technical knowledge of vehicle maintenance and repair procedures.
• Proficiency in both English and Bahasa Malaysia, written and verbal.

Responsibilities

• Greeting and welcoming customers to the service department.
• Actively listening to customer concerns and providing tailored solutions.
• Booking in vehicles for maintenance and repair work.
• Regularly updating customers on vehicle status and additional work.
• Ensuring all necessary paperwork and documentation is completed.
• Promoting and upselling additional after sales services.
• Liaising with the technical team for efficient service.
• Maintaining high product knowledge for informed recommendations.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Technical knowledge of vehicle maintenance

Proficiency in English and Bahasa Malaysia

Job description

As a Service Advisor (SUBARU PUCHONG) at SV PRESTIGE SDN. BHD., you will be responsible for providing exceptional customer service to clients visiting the Puchong Selangor-based automotive showroom. This full-time role is crucial in ensuring the smooth operation of the service department and maintaining strong relationships with our valued customers.

What you’ll be doing

• Greeting and welcoming customers to the service department in a friendly and professional manner
• Actively listening to customer concerns and requirements, and providing tailored solutions
• Booking in vehicles for maintenance and repair work, and communicating estimated timelines
• Regularly updating customers on the status of their vehicle and any additional work required
• Ensuring all necessary paperwork and documentation is completed accurately
• Promoting and upselling additional after sales services and products to enhance the customer experience
• Liaising with the technical team to coordinate efficient service and repair processes
• Maintaining a high level of product knowledge to provide informed recommendations

What we’re looking for

• Previous experience in a customer-facing role, ideally within the automotive industry
• Strong interpersonal and communication skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Basic technical knowledge of vehicle maintenance and repair procedures
• Proficiency in English and Bahasa Malaysia, both written and verbal
• Willingness to work in a fast-paced environment and adapt to changing priorities
• A genuine passion for providing outstanding customer service

What we offer

• At SV PRESTIGE SDN. BHD., we pride ourselves on creating a supportive and inclusive work environment. We offer a competitive salary, comprehensive medical benefits, and opportunities for career development and progression.
• Our focus on work-life balance is reflected in our flexible working arrangements and generous leave policies.

About us

SV PRESTIGE SDN. BHD. is a leading automotive retailer in the Puchong Selangor region, known for our exceptional customer service and commitment to the SUBARU brand.

With a reputation for excellence, we are dedicated to providing our clients with the best possible ownership experience. As an employer, we value teamwork, innovation, and a customer-centric approach, making us an ideal place to grow your career in the automotive industry.

Apply now to become our next Service Advisor (SUBARU PUCHONG) and be a part of our dynamic team at SV PRESTIGE SDN. BHD.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.