Service Advisor (Customer Service / Reception / Aftersales) - Wang Loo Kia

Jobstreet Malaysia; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Kulai, Johor seeks a Service Advisor to enhance their front-line service team. The role focuses on welcoming customers, managing enquiries, and ensuring satisfaction without the need for technical expertise. Candidates should have good communication skills and a pleasant demeanor, with experience in admin, retail, or customer service viewed favorably. This position offers a basic salary of RM1,800 to RM2,100, with incentives post-probation and stable working hours from Monday to Saturday.

Benefits

Statutory benefits: EPF, SOCSO, EIS

Annual Leave & Medical Leave

Career progression opportunities

Qualifications

• Pleasant personality with good communication skills.
• Experience in receptionist, admin, retail, or call centre is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Welcome customers at the service reception counter.
• Manage appointments, walk-ins, and customer enquiries.
• Assist with vehicle check-in and prepare job sheets.
• Update customers on vehicle status via phone/WhatsApp.
• Coordinate with the service team on job progress.

Skills

Good communication skills

Customer service focus

Pleasant personality

Education

SPM/Diploma/Degree in any field

Job description

Service Advisor (Customer Service / Reception / Aftersales) - Wang Loo Kia

Location: Kulai, Johor
Work Days: Monday – Saturday (8:30 am - 5 pm)
Salary: Basic RM1,800 – RM2,100 + INCENTIVES (after probation)

Job Highlights

• Friendly and supportive team
• Customer service–focused role (no heavy physical work)
• Fixed schedule (Monday to Saturday)
• Training provided even for non-automotive background
• Suitable for candidates from receptionist, admin, retail, or customer service roles

Job Description

We are expanding our front-line service team and are looking for candidates who enjoy customer interaction and a structured working environment.

This role suits individuals who prefer:

• Customer service over technical work
• Indoor showroom-based duties
• Stable working hours
• A clean, organised front desk environment

Key responsibilities include:

• Welcome customers at the service reception counter
• Manage appointments, walk-ins, and customer enquiries
• Assist with vehicle check-in and prepare job sheets
• Update customers on vehicle status (phone/WhatsApp)
• Coordinate with the service team on job progress
• Explain recommended services (training provided)
• Handle simple admin tasks: filing, data entry, documentation
• Ensure good customer satisfaction and communication
• Monday–Saturday fixed schedule

Requirements

• SPM/Diploma/Degree in any field
• Pleasant personality with good communication skills
• Receptionist, admin, retail, or call centre experience is an advantage
• Fresh graduates are encouraged to apply
• Comfortable with customer-facing duties
• Able to use a computer and WhatsApp professionally
• Willing to work Monday–Saturday
• Automotive experience not required (training provided)

Salary & Benefits

• Basic Salary: RM1,800 – RM2,100
• Incentives after probation (based on FRT)
• Statutory benefits: EPF, SOCSO, EIS
• Annual Leave & Medical Leave as per Employment Act
• Career progression to Senior Service Advisor / Customer Relations

How to Apply

Please apply through JobStreet:
(Please state “Applying for Service Advisor – Wang Loo Kia”)