Service Advisor

Indah Utara; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

An auto service center in Kedah is seeking a Service Admin to provide vital administrative and coordination support for efficient service operations. Key responsibilities include managing service-related tasks, coordinating between teams, handling customer interactions, and preparing performance reports. Ideal candidates should have a minimum qualification of SPM/Diploma, along with 1–2 years of relevant experience, and strong communication skills. This role is essential for maintaining smooth service operations in a fast-paced environment.

Qualifications

• At least 1–2 years of experience in administrative or service support, preferably in automotive.

Responsibilities

• Manage service‑related administrative tasks such as job cards, invoices, and customer records.
• Coordinate between the service advisors, workshop team, and parts department.
• Handle customer calls, appointment bookings, and service follow‑ups.
• Prepare daily and monthly service performance reports.
• Ensure all documents are properly filed and updated in the system.
• Support the Service Manager in daily operational needs.

Skills

Good communication and interpersonal skills

Proficient in Microsoft Office and Excel

Organized

Ability to multitask in a fast-paced environment

Education

Minimum SPM/Diploma in Business, Administration, or related field

Job description

Join Indah Utara Auto Service Centre Sdn. Bhd. as a Service Admin, where you’ll provide vital administrative and coordination support to ensure smooth and efficient service operations.

Key Responsibilities

• Manage service‑related administrative tasks such as job cards, invoices, and customer records
• Coordinate between the service advisors, workshop team, and parts department
• Handle customer calls, appointment bookings, and service follow‑ups
• Prepare daily and monthly service performance reports
• Ensure all documents are properly filed and updated in the system
• Support the Service Manager in daily operational needs

Requirements

• Minimum SPM/Diploma in Business, Administration, or related field
• At least 1–2 years of experience in administrative or service support (automotive preferred)
• Good communication and interpersonal skills
• Proficient in Microsoft Office and Excel
• Organized, responsible, and able to multitask in a fast‑paced environment