Senior Vendor Management Specialist

RHB Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent banking institution is seeking a Senior Vendor Management Specialist to lead vendor strategy and performance management. The successful candidate will negotiate rates, manage vendor relationships, and ensure adherence to service level agreements. The role requires strong analytical skills and experience in vendor management or contract negotiation. This position offers competitive remuneration and opportunities for professional development in a supportive work culture.

Benefits

Competitive remuneration

Professional development opportunities

Supportive culture

Qualifications

• Experience in vendor management, procurement, claims operations, or contract negotiation is an advantage.
• Ability to interpret performance metrics and ensure governance compliance.

Responsibilities

• Lead the relationship and rate negotiations for Claims vendors.
• Ensure adherence to service level agreements (SLAs) by auditing vendor performance.
• Drive continuous improvement initiatives focusing on customer experience and cost savings.

Skills

Strong analytical skills

Negotiation skills

Stakeholder management skills

Education

Degree or professional qualification in business, supply chain, management, finance, or related fields

Job description

We are looking for a highly motivated Senior Vendor Management Specialist to join our team at RHB Bank. In this role, you will lead vendor strategy and performance management for a defined portfolio of Claims vendors. You will negotiate rates, manage vendor relationships, monitor performance, and support continuous improvement efforts to enhance customer experience, operational efficiency, and cost management. This role requires strong analytical skills, solid governance discipline, and the ability to work closely with multiple stakeholders.

What you will be doing

Vendor Strategy & Management

Lead the relationship and rate negotiations for a defined portfolio of Claims vendors within approved authority limits.

Participate in the strategic planning of the vendor management function, contributing to the development, implementation, and continuous enhancement of vendor strategies that drive cost efficiency and improved customer service.

Source, evaluate, and onboard Claims vendors, ensuring alignment with business needs and quality standards.

Provide direction and technical guidance in the development, drafting, and negotiation of vendor agreements, including advising on negotiation strategies.

Performance Management & Governance

Ensure adherence to service level agreements (SLAs) by auditing vendor performance and monitoring key performance metrics.

Develop and implement performance indicators to measure compliance, quality, and delivery standards.

Lead issue resolution for performance-related matters within the assigned vendor group.

Prepare stakeholder updates through structured reporting on vendor performance, metrics, and trends.

Participate in vendor performance reviews and engagement meetings with existing, new, or potential vendors.

Ensure Business Unit vendor practices are aligned with Group Policy and take ownership of relevant audit remediation actions.

Continuous Improvement & Business Efficiency

Drive continuous improvement initiatives focusing on customer experience and cost savings.

Identify opportunities to eliminate redundancies, process inefficiencies, and leakage within the Claims.

Monitor competitor activity and industry trends to ensure vendor management practices remain competitive and aligned with best practices

Performance Management Accountabilities

Demonstrate commitment to corporate values in day-to-day responsibilities.

Actively participate in the performance management cycle, including goal setting, progress reviews, and development planning.

Take responsibility for improving personal work performance and contributing positively to team effectiveness.

Support colleagues and foster a collaborative working environment.

Manage personal development and pursue opportunities for skill enhancement.

What we’re looking for

Degree or professional qualification in business, supply chain, management, finance, or related fields.

Experience in vendor management, procurement, claims operations, or contract negotiation is an advantage.

Strong analytical, negotiation, and stakeholder management skills.

Ability to interpret performance metrics and ensure governance compliance.

What we offer

At RHB Banking Group, we foster a collaborative and inclusive work environment that empowers employees to reach their full potential. We offer competitive remuneration, professional development opportunities, and a supportive culture that encourages growth and excellence.