Senior Support Analyst, Information Technology M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading asset servicing group in Putrajaya is seeking an IT Support professional to manage local IT activities. Ideal candidates should have a Bachelor’s degree in Computer Science, 3-5 years’ experience, and strong communication skills. This role requires daily incident management, asset tracking, and support for various IT services. The company offers a comprehensive rewards program with performance bonuses and a collaborative culture that values individual initiative and teamwork.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative dynamic culture

Qualifications

• Minimum experience level: 3-5 years.
• Willingness to learn IT tools.
• Ability to work in a pressured environment.

Responsibilities

• Perform Local IT daily activities accurately and timely.
• Incident resolution escalated by IT Helpdesk.
• Manage incidents/service requests related to hardware and software.

Skills

Strong communications skills

Attention to detail

Functional/technical skills

Team work and cooperation

Customer oriented

Good troubleshooting skill

Basic knowledge of network management

Basic knowledge of Active Directory

Expert in MS Excel

Languages: English

Education

Bachelor Degree in Computer Science or related fields

Tools

MS Windows

MS Office suite

Citrix

MS Visio

Job description

Job Description

What is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia

Working Hours: 6AM – 2AM (3 Shift: 6AM – 3PM / 9AM – 6PM / 5PM – 2PM)

What will you do?

Primary Responsibilities

• Performs Local IT daily activities as per checklist accurately and timely.
• Local IT support daily activities.
• Incident resolution escalated by IT Helpdesk.
• Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA.
• Provide technical support for Townhall, Job Fair and meeting/training rooms setup.
• Deployment and movement of physical assets.
• Asset management (inventory update, tracking etc, reconciliations).
• Ensuring the team KPI/KQI’s are met as per incident SLA.
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition.
• Support DRP/BCP requirement in the organization.
• Analyse and elevate issues if required to Support teams for resolutions.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue arise.
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.
• Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.
• Keep records of all IT assets (receiving, faulty, repairing, relocate).
• Participate into the resolution and follow up of any items identified by the Audit.

Other responsibilities

• Will work on multiple assignments at any one time.
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.
• Assist Manager and management team in any technical matters.
• Acting as a backup for Manager whenever necessary.
• Management of Purchase Orders for IT equipment.
• Management of IT equipment invoicing and ensuring payments are closed.

Complément

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Position requirements

No Minimum level of study: Bachelor Degree / BSc Degree or equivalent. Training / Specialization: Bachelor Degree in Computer Science or any related fields.

Benefits

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Application criteria

• Minimum experience level: 3-5 years.

Skills needed

• Strong communications skills. Initiative, Adaptability.
• Attention to detail.
• Ensure that our procedures and documentation is up to scratch.
• Functional/technical skills.
• Priority Setting / Sense of urgency.
• Ability to work in a pressured environment.
• Team work and cooperation.
• Customer oriented.
• Good troubleshooting skill.
• Ability to work in fast pace environment.
• Willingness to learn IT tools.
• Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging.
• Basic knowledge of network management.
• Basic knowledge of Active Directory.
• Expert in MS Excel, PowerPoint.
• Basic knowledge in MS Visio.
• Languages: English.

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.