Senior Store Sales Associate

Crocs, Inc.; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global footwear company in Sepang, Malaysia, is seeking a dedicated retail associate. This role focuses on delivering outstanding service and supporting retail operations. Candidates should have a minimum of 3 years’ experience in retail and possess at least O Level or equivalent. Fluency in English is required, and proficiency in additional languages is advantageous. Flexibility for shift work is essential. The company values diversity and offers a dynamic work environment.

Qualifications

• Must be 16 years or older.
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is an advantage.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M. service model.
• Support team members in executing retail operations.
• Learn various departments within the store.

Skills

Customer service

Team collaboration

Retail operations

Point of Sale (POS) management

Flexibility to work shifts

Education

O Level or above

Tools

Microsoft Word

Microsoft Excel

Email communication

Job description

Overview

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contributes to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Must be 16 years or older
• Possess at least O Level or above
• Minimum 3 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail