Senior Specialist Digital Workplace

DKSH Group; Kuala Lumpur; Remote; MYR 150,000 - 200,000; Full time

Job summary

A global business unit in Kuala Lumpur is seeking a Senior Specialist Digital Workplace to oversee and manage digital tools and technologies for internal collaboration. You will work closely with various teams to implement user-friendly solutions and optimize digital workplace environments. Ideal candidates should have a professional degree in IT, excellent leadership skills, and at least 3-5 years of experience in IT infrastructure.

Qualifications

• 3-5 years of experience in IT infrastructure is required.
• Excellent leadership and team management skills are needed.
• Strong communication abilities to collaborate effectively are essential.

Responsibilities

• Manage and maintain digital workplace solutions.
• Collaborate with various teams to optimize digital workplace.
• Troubleshoot and address Office 365 functionality issues.

Skills

Identity management solutions

Active Directory

Office 365 administration

Problem-solving

Leadership

Communication

Education

Professional degree in Computer Science or Information Technology

Tools

SailPoint

Okta

Azure Virtual Desktop

Microsoft Defender

Intune

Job description

Senior Specialist Digital Workplace

Location: Kuala Lumpur, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 194236

Job Summary

This role is a technical position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment at global scale.

General Responsibilities

• Build, run and maintain digital workplace solutions.
• Strong in identity management solutions with Active Directory & Entra ID (formerly known as Azure Active Directory).
• Experience in onboarding & offboarding process with Identity Governance & Administration solutions, include SailPoint, Saviynt or Okta.
• Experience in virtual desktop infrastructure, include AWS Workspaces, Azure Virtual Desktop and Windows 365.
• Familiar in Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
• Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
• Familiar in unified endpoint management solutions, including Intune, ManageEngine, Ivanti or SCCM.
• Experience in supporting Windows 10 & 11 administration and security patch.
• Hands‑on experience in Microsoft/Office 365 administration including Active Directory, Entra ID (formerly known as Azure Active Directory), Exchange Online,
• SharePoint Online, Teams, Security & Compliance and etc.
• Experience technical background in endpoint detection and response solutions include Defender or CrowdStrike.
• Have strong technical background in designing, developing and implementing new digital workplace solutions that align with IT strategy.
• Create and manage project timelines for all digital workplace solutions.
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Embrace DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Provide knowledge sharing to other Digital Workplace personnel.
• Review and assess platform security compliance to hardening standards.
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Flexible on‑call rotations to ensure 24/7 security escalation coverage.
• Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post‑Incident reports

Requirements

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 3-5 years of working experience in IT infrastructure.
• Excellent leadership, strategic thinking, problem‑solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross‑functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.