Senior Service Delivery & Contract Operations Leader

FUJIFILM Business Innovation; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading business service provider is seeking a Contract Manager in Malaysia to oversee the implementation and lifecycle management of customer contracts. The role involves ensuring customer satisfaction, managing SLAs, and developing effective training for staff. Candidates should have strong negotiation and project management skills. This position promises to enhance service delivery while fostering excellent customer relationships.

Qualifications

• Experience in contract negotiation and management.
• Strong project management skills with proven ability.
• Excellent customer relationship management abilities.

Responsibilities

• Manage and implement account strategies for service delivery.
• Ensure customer satisfaction through effective communication.
• Conduct monthly account reviews and identify business opportunities.

Skills

Contract negotiation

Project management

Customer relations

SLA management

Billing and invoicing

Job description

A leading business service provider is seeking a Contract Manager in Malaysia to oversee the implementation and lifecycle management of customer contracts. The role involves ensuring customer satisfaction, managing SLAs, and developing effective training for staff. Candidates should have strong negotiation and project management skills. This position promises to enhance service delivery while fostering excellent customer relationships.