Senior Sales Support Executive

Dutch Lady Milk Industries Berhad; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading dairy company based in Petaling Jaya, Malaysia is seeking a Sales Operations Support Specialist. The role involves generating daily sales reports, providing insights for performance monitoring, and coordinating trade promotions. The ideal candidate will have a Diploma or Degree in Business Administration and 2-3 years of relevant experience. Proficiency in SAP and strong analytical skills are essential for success in this fast-paced environment.

Qualifications

• 2-3 years of experience in service industries or support roles.
• Proficiency in SAP and Microsoft Office.
• Strong communication and analytical skills.

Responsibilities

• Prepare and distribute daily sales reports.
• Provide insights to support sales performance monitoring.
• Coordinate trade promotions and product launches.

Skills

Sales reporting

Customer support

Analytical skills

Communication

Education

Diploma or Degree in General/Business Administration

Tools

SAP

Microsoft Office Suite

Job description

Generate daily sales updates and performance reporting at primary level for key account, national, and regional review.

Responsibilities

• Prepare and distribute daily sales reports by SN/CD.
• Prepare and distribute daily sales tracking vs channel forecast.
• Prepare and distribute Market Return Reports.
• Prepare and distribute Sales KPIs and Distributor KPI tracking reports.
• Provide insights and analysis to support sales performance monitoring.
• Provide administrative support to field sales teams, including sales tools, forms, system access, and promotional information.
• Coordinate and support trade promotions, product launches, and field initiatives.
• Assist in preparing sales meeting materials, presentations, and follow‑up action items.
• Manage and prepare Distributor Ullage Reports.
• Serve as the first point of contact for distributor or key customer enquiries related to sales operations, pricing, or product information.
• Support distributors on system usage, claim documentation, and reporting requirements.
• Coordinate with logistics and warehouse teams to ensure timely delivery and stock availability.

Process & Compliance

• Ensure sales processes comply with company policies, SOPs, and compliance guidelines.
• Assist with audits by preparing required documentation and ensuring data accuracy and integrity.

Job Requirements

• Diploma or Degree in General/Business Administration, Business Management, or related field.
• 2–3 years of experience in service industries or support roles at management level, preferably in sales support, sales operations, or order management.
• Proficiency in SAP, Microsoft Office Suite, and familiarity with sales enablement tools and related technologies.
• Strong communication, interpersonal, analytical, and problem‑solving skills, with a customer‑focused approach.
• Ability to work in a fast‑paced environment, handle multiple priorities, and maintain high accuracy in reporting and processes.