Senior Sales Associate / Sales Associate (Toppen, Johor Bahru)

Clarks; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading footwear retailer in Johor Bahru is seeking a Senior Sales Associate to engage customers and promote products effectively. The candidate will demonstrate product knowledge, achieve sales targets, and maintain the brand's image. Key qualifications include fluency in English and Bahasa Malaysia, as well as an SPM level education. This role offers an opportunity to work in a dynamic retail environment with a focus on excellent customer service.

Qualifications

• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Educated to SPM level.
• Basic knowledge in retail operating environment.

Responsibilities

• Demonstrate and explain products to persuade purchases.
• Identify qualified customers and provide brand information.
• Ensure adherence to visual merchandising guidelines.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Basic knowledge of retail operations

Ability to engage general consumers

Retail management experience

Education

SPM level education

Tools

Microsoft Office Suite

Point-of-sale system

Job description

Senior Sales Associate / Sales Associate (Toppen, Johor Bahru)

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individuals ales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Basic visual merchandising

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Ability to engage issues, where necessary

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