Senior Sales Associate / Sales Associate (East Coast Mall, Pahang)

Clarks; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail brand seeks a Sales Associate in Kuantan, Malaysia, to demonstrate and promote products, achieve personal sales targets, and provide exceptional service. The ideal candidate should possess at least an SPM level education, be fluent in English and Bahasa Malaysia, and have basic knowledge of retail operations and merchandising. You'll work closely with customers, ensuring a professional brand image while supporting team objectives and addressing feedback effectively.

Qualifications

• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of the retail operating environment.
• Ability to engage with general consumers effectively.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Meet personal sales targets and maintain coverage of store environment.
• Attend to customer feedback and ensure excellent service.

Skills

Demonstrate products

Customer service

Sales targets

Team collaboration

Communication

Education

SPM level

Tools

Microsoft Office Suite

Point-of-sale system

Job description

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

Results

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individuals ales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Basic visual merchandising

Technical Skills

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Ability to escalation issues, where necessary