Senior Sales Associate

Crocs, Inc.; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global footwear retailer is seeking a Sales Associate in Kuala Lumpur, Malaysia. This role involves delivering exceptional customer service, assisting in various store departments, and supporting retail operations. Ideal candidates should have at least 1-2 years of retail experience, be fluent in English, and possess strong teamwork skills. The position offers growth potential in a dynamic environment. Flexibility to work varying shifts is essential.

Qualifications

• Must be 18 years or older.
• Minimum 1-2 years of experience, preferably in retail.
• Fluency in English and proficiency in other languages is an advantage.
• Basic computer proficiency and ability to operate retail POS system.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model.
• Contribute to a team environment that encourages sharing of ideas.
• Assist in various departments, including consumer service and stock management.
• Support daily retail operations such as POS management and stock replenishment.
• Collaborate with management to improve personal performance.

Skills

Customer Service

Team Collaboration

Retail Sales Techniques

Problem Solving

Education

SPM / O Level

Tools

Point of Sale (POS) System

Microsoft Word

Microsoft Excel

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You’ll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail