Senior Retail Operation Executive

Carlo Rino; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Retail Manager to lead and motivate the retail team towards achieving sales targets. The role includes communication with mall management for promotions and events, monitoring team performance, and ensuring adherence to visual merchandising standards. Candidates should have a diploma in Business Management or Marketing and at least 3 years of experience in sales or marketing within the retail industry. Proficiency in English and Bahasa Malaysia is essential, with Bahasa Cina being a plus.

Qualifications

• Proficient in English and Bahasa Malaysia (written and verbal). Proficiency in Bahasa Cina is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Minimum of 3 years of working experience in sales or marketing, preferably within retail industry.

Responsibilities

• Lead and motivate the retail team to achieve sales targets and maintain high standards.
• Monitor and evaluate the performance of the retail team regularly.
• Serve as a point of contact for mall management and coordinate events.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Education

Diploma in Business Management or Marketing

Job description

Overview

Lead and motivate retail team to achieve sales targets, with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement and excellent customer service

People Management

Lead the retail team, fostering a culture of teamwork, collaboration, and employee morale

Monitor and evaluate the performance of the retail team regularly to ensure consistency, and improvement of productivity and service quality

Plan and forecast staffing needs based on sales trends, foot traffic, and operational requirements

Liaison with Mall Management

Serve as a point of contact for mall management and coordinate mall-wide promotions, events, and initiatives

Support the execution of in-mall marketing campaigns and store events to drive foot traffic and sales

Communication

Practice top-down and bottom-up communication to ensure business priorities, brand objectives, marketing initiatives and sales targets are well delivered

Develop and execute effective merchandising & promotional strategies to enhance brand visibility, optimal product assortment, presentation, and placement

Ensure retail team adhere to visual merchandising standards and ensure appealing product display

Inventory Management

Monitor and analyze stock data, including sales trends, demand forecasting, and lead the team to facilitate accurate replenishment planning

Job Requirements

Candidate must possess at least Diploma in Business Management, Marketing, or equivalent

Minimum of 3 years of working experience in sales or marketing, preferably within retail industry

Proficient in English and Bahasa Malaysia (written and verbal). Proficiency in Bahasa Cina is a plus

Strong communication, negotiation, and interpersonal skills

Ability to work independently and as part of a team