Senior Quality Engineer - Customer Complaints & Continuous Improvement

SICK; Kampung Baru Ulu Tiram; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading international company in Johor is looking for a Customer Complaint Quality Senior Engineer / Assistant Manager. You will manage customer complaints, resolve non-conformance issues, and collaborate with teams to drive improvements. Ideal candidates have strong communication skills and proven experience in complaint management. The role offers competitive salaries and professional development opportunities within a supportive environment, focusing on quality excellence and continuous improvement.

Benefits

Competitive salary

Professional development opportunities

Work-life balance benefits

Qualifications

• Proven experience in customer complaint management or a similar role.
• Knowledge in electronic manufacturing.
• Ability to work independently and as part of a team.

Responsibilities

• Manage customer complaints and address non-conformance issues.
• Collaborate with cross-functional teams for corrective actions.
• Train staff on effective complaint resolution methods.
• Generate reports on complaint metrics and trends.

Skills

8D methodology

SPC

5W

MSA

FMEA

SAP

Strong communication skills

Analytical skills

Problem-solving abilities

Organizational skills

Job description

A leading international company in Johor is looking for a Customer Complaint Quality Senior Engineer / Assistant Manager. You will manage customer complaints, resolve non-conformance issues, and collaborate with teams to drive improvements. Ideal candidates have strong communication skills and proven experience in complaint management. The role offers competitive salaries and professional development opportunities within a supportive environment, focusing on quality excellence and continuous improvement.