Senior Outlet Manager (Melaka)

CHEF WAN GROUP OF RESTAURANTS; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent restaurant group in Malacca is seeking a Sr. Outlet Manager to oversee daily operations and ensure exceptional guest experiences. The role requires a Bachelor’s Degree in Hospitality Management and a minimum of 5 years in F&B management. Responsibilities include maintaining quality standards, managing inventory, recruiting and training staff, and ensuring compliance with safety regulations. Candidates should possess strong financial acumen, leadership skills, and be proficient in English and Bahasa Malaysia. Flexibility in working hours is essential.

Qualifications

• Minimum of 5 years of experience in F&B management, preferably in a high-volume restaurant or hotel.
• Strong financial acumen with experience in P&L management and budgeting.
• Proficiency in English and Bahasa Malaysia; additional languages are an advantage.

Responsibilities

• Oversee daily restaurant operations and ensure exceptional guest experiences.
• Monitor and maintain quality standards for food, beverages, and service.
• Manage inventory levels and conduct regular stock takes.

Skills

Leadership

Problem-solving

Communication

Financial Acumen

Education

Bachelor's Degree in Hospitality Management or related field

Job description

The Sr. Outlet Manager is responsible for overseeing all aspects of the restaurant's daily operations, ensuring exceptional guest experiences, and driving profitability.

This role requires strong leadership, business acumen, and a passion for culinary excellence.

The Sr. Outlet Manager will lead the front-of-house and back-of-house teams to maintain the highest standards of service, quality, and efficiency while upholding the prestigious reputation of Chef Wan Group of Restaurants.

Operational Management

Oversee daily restaurant operations, including front-of-house and back-of-house activities.

Ensure seamless coordination between kitchen and service teams for efficient workflow.

Monitor and maintain quality standards for food, beverages, and service.

Manage inventory levels, conduct regular stock takes, and minimize wastage.

Develop and implement strategies to achieve sales targets and maximize profitability.

Monitor budgets, control costs, and analyse financial reports to identify areas for improvement.

Handle staff scheduling, payroll administration and manpower planning.

Manage promotional activities to drive revenue.

Recruit, train and supervise restaurant staff, including servers and supervisors.

Foster a positive and collaborative work environment focused on teamwork and excellence.

Conduct performance evaluations and provide constructive feedback for employee growth.

Guest Experience & Satisfaction

Ensure guests receive exceptional service and address any concerns promptly and professionally.

Maintain the restaurant's reputation for quality, hygiene, and ambiance.

Implement and uphold standard operating procedures (SOPs) for consistent service delivery.

Compliance & Safety

Ensure compliance with health, safety and hygiene regulations.

Conduct regular safety training and emergency preparedness drills.

Implement and enforce safety protocols for staff and guests.

Business Development & Marketing

Develop and execute local marketing initiatives to drive revenue.

Build relationships with local communities and business partners.

Monitor market trends and competitor activities.

Implement strategies to increase customer base and repeat business.

Manage social media presence and online reputation.

Qualification

Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

Minimum of 5 years of experience in F&B management, preferably in a high-volume restaurant or hotel.

Strong financial acumen with experience in P&L management and budgeting.

Strong leadership, communication and problem-solving skills.

Passion for culinary excellence and guest service.

In-depth knowledge of food safety standards, inventory management, and customer service principles.

Ability to work under pressure and handle challenging situations with professionalism.

Proficiency in English and Bahasa Malaysia; additional languages are an advantage.

Willingness to work on a flexible schedule, including weekends and public holidays.