Senior Operations Manager

ALLIANCE GAMING SOLUTIONS (M) SDN BHD; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading regulated gaming company in Kuala Lumpur is seeking a Senior Operations Manager to oversee daily operations and drive continuous improvement. The ideal candidate will have over 5 years of experience, proven leadership skills, and a strong understanding of operational workflows. This fully on-site role offers a modern office environment and opportunities for career growth. Join a dynamic team committed to excellence in service delivery and compliance standards.

Benefits

On-site parking (Limited)

Collaborative office environment

Competitive salary

Qualifications

• 5+ years’ experience in operations management or a leadership role.
• Proven ability to manage and develop teams.
• Strong knowledge of KPIs and process optimization.

Responsibilities

• Lead daily operations to ensure business performance.
• Oversee customer support and compliance functions.
• Develop and improve operational policies and SOPs.

Skills

Leadership experience

Operational workflows understanding

Problem-solving skills

Analytical mindset

Education

Bachelor’s degree in Business Administration or Operations Management

Job description

ALLIANCE GAMING SOLUTIONS (M) SDN BHD is a fast-growing, regulated online gaming company headquartered in Melbourne, Australia, serving millions of customers nationwide. Our Malaysia office at KL Sentral is a key regional hub supporting operational, digital, and customer-focused initiatives.

We are driven by innovation, operational excellence, and a strong commitment to integrity, responsible gaming, and customer trust. We believe great operations build exceptional customer experiences.

About the Role

As a Senior Operations Manager, you will take ownership of day-to-day operational performance across key departments, ensuring efficiency, compliance, and service excellence. This is a senior leadership role suited to an experienced operations professional who thrives in a fast-paced, high-accountability environment and enjoys driving continuous improvement.

You will work closely with cross-functional teams locally and with head office in Melbourne to ensure alignment, performance optimisation, and regulatory adherence.

This is a fully on-site role based in KL Sentral. Work-from-home arrangements are not available.

Key Responsibilities

Lead and manage daily operational activities to ensure seamless business performance

Oversee customer support operations, service delivery, risk management, and compliance functions

Develop, implement, and continuously improve operational policies, SOPs, and efficiency frameworks

Monitor KPIs, operational metrics, and performance data to drive continuous improvement

Identify operational gaps and bottlenecks, proposing and executing effective solutions

Collaborate closely with Marketing, Product, Compliance, Technology, and other key stakeholders

Lead, mentor, and develop operational teams to achieve high performance and career growth

Ensure strict adherence to regulatory requirements, internal controls, and responsible gaming standards

Coordinate reporting and operational alignment with the Melbourne head office

Manage external vendors and operational partners where required

About You

Bachelor’s degree in Business Administration, Operations Management, or a related field

Minimum 5 years’ experience in operations management or a similar leadership role

Proven leadership experience managing and developing teams

Strong understanding of operational workflows, process optimisation, and KPI-driven management

Experience in customer operations, service delivery, or compliance-focused industries is an advantage

Excellent communication, problem-solving, and decision-making skills

Highly organized, detail-oriented, and capable of managing multiple priorities

Strong analytical mindset with the ability to interpret data and identify trends

Proactive, results-driven leader with a passion for operational excellence

Why Join Us

Prime KL Sentral location with direct access to public transport

On-site parking (Limited)

Modern, collaborative office environment

Supportive leadership and people-focused culture

Stable organisation with exciting growth plans and long-term career opportunities

Competitive salary and leadership exposure within an international company

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?