Senior Operations Lead, Multi-Outlet F&B

Connexion Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading F&B company in Malaysia is seeking an experienced Operations Manager to oversee multi-outlet operations and ensure high standards of service. The ideal candidate will have at least 5 years of managerial experience in the food and beverage industry, excellent leadership capabilities, and strong communication skills. This role requires a strategic approach to improve operations and guest satisfaction, making it essential to cultivate a high-performance, service-oriented culture across all outlets. Benefits include sales incentives and insurance coverage.

Benefits

Sales Incentive

Insurance Coverage

Staff Discount

Performance Bonus

Qualifications

• Minimum 5 years of experience in a managerial role within the F&B industry.
• Proven experience overseeing multi-outlet operations.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Lead daily operations, ensuring service flow and brand standards.
• Oversee training and performance evaluations of staff.
• Track sales performance and operational expenses.

Skills

Leadership

Strategic planning

Communication

Conflict resolution

Financial analysis

Education

Diploma or Bachelor's Degree in Business Administration or Hospitality Management

Job description

A leading F&B company in Malaysia is seeking an experienced Operations Manager to oversee multi-outlet operations and ensure high standards of service. The ideal candidate will have at least 5 years of managerial experience in the food and beverage industry, excellent leadership capabilities, and strong communication skills. This role requires a strategic approach to improve operations and guest satisfaction, making it essential to cultivate a high-performance, service-oriented culture across all outlets. Benefits include sales incentives and insurance coverage.