Senior Operations Executive, ePension (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Senior Operations Executive to oversee the operational framework for the ePension digital platform. This role requires at least 3 years of relevant experience and strong analytical and communication skills. Candidates must be detail-oriented and able to work under pressure, with proficiency in English; knowledge of Mandarin or Cantonese is a plus. The position offers a competitive remuneration package along with various employee benefits.

Benefits

Employee Share Options

0% sales charge for unit trust

Comprehensive medical insurance

Monthly sports allowance

21 days of annual leave

Qualifications

• At least 3 years of experience in operations.
• Ability to multitask and manage time efficiently.
• Excellent written and verbal proficiency in English, Mandarin/Cantonese is a plus.
• Willingness to adapt and learn in dynamic environment.
• Willingness to work on Malaysia public holidays.

Responsibilities

• Assist in establishing infrastructure for pension administration.
• Design, implement, and manage operational framework for ePension platform.
• Oversee daily operations for efficiency.
• Ensure operations align with regulations and guidelines.
• Provide guidance and coaching to team members.

Skills

Analytical skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Education

Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or related field

Job description

Senior Operations Executive, ePension (HK Support)

Operational Framework & Platform Management

Assist in establishing the infrastructure for pension administration.

Design, implement, and manage the operational framework for the ePension digital platform.

Oversee daily operations, ensuring workflow processes are efficient and effective.

Process Management & Compliance

Ensure all operational activities are aligned with relevant regulations, guidelines, internal SOPs, and SLAs.

Understand and follow the entire transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management, and Inquiries.

Regularly verify submitted documents for completeness and compliance with applicable standards.

Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.

Accurately input transaction applications and ensure data entered into the system is complete and correct.

Investigate and resolve discrepancies, issues, or failed transactions in collaboration with relevant teams.

Participate in User Acceptance Testing (UAT) to validate system functionality, identify defects, and ensure proper follow-up.

Team Leadership & Coaching

Provide guidance and coaching to team members, especially on technical skills, to maintain high service quality.

Regularly update the team on performance goals, achievements, and individual contributions.

Able to propose and use structured approaches to solve complex problems efficiently, share reusable best practices across teams.

Performance Monitoring

Monitor and track process productivity to ensure SLAs are consistently met.

Ensure the team consistently delivers high-quality service by maintaining adherence to established SLAs.

Requirements

• At least 3 years of experience in operations.
• Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast‑paced environment.
• Strong analytical, interpersonal, and communication skills.
• Strong attention to detail and accuracy in data entry and document verification.
• Excellent organizational and time management skills.
• Willingness to adapt and learn in dynamic and transitional environment.
• Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or any related field.
• Excellent written and verbal proficiency in English is required. The ability to read or communicate in Mandarin and/or Cantonese is a plus.
• Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.
• 5.5‑day work week: Monday to Friday (full day) and Saturdays (half day).
• 100% work in office.
• Able to work on shift arrangement.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees’ contributions and achievements.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front‑end charges for stocks and ETFs if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh‑brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events.
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, enjoy yearly department gatherings, and welcome lunches for new staff.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well‑being and ensure a rewarding working experience with us.