Senior Merchant Service (Based in Sungai Petani)

Aeon Credit Service; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing solutions provider in Malaysia is seeking a dynamic Senior Merchant Service Executive. This full-time position involves establishing and maintaining relationships with merchant partners, ensuring exceptional service and support. Candidates should have at least two years of sales experience, strong communication skills, and a customer-focused mindset. The company offers a competitive salary, performance-based bonuses, and various employee benefits, including comprehensive health insurance.

Benefits

Comprehensive health insurance

Career development opportunities

Optical and dental claim

Qualifications

• Minimum 2 years of experience in a sales or account management role.
• Strong interpersonal and communication skills.
• Proven customer service skills focused on delivering exceptional client experiences.
• Familiarity with financial products and services.
• Valid driver's license and ability to travel.

Responsibilities

• Engage with existing merchant partners to understand their needs.
• Acquire new merchant partners by identifying promising leads.
• Negotiate and close partnership agreements.
• Provide on-site support and training to merchants.
• Resolve merchant queries in a timely manner.
• Monitor merchant performance for growth opportunities.

Skills

Sales experience

Communication skills

Customer service

Problem-solving

Negotiation skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Merchant Service (Based in Sungai Petani)

We are seeking a dynamic and customer-oriented Senior Merchant Service Executive to join our team at AEON Credit Service (M) Berhad in Sungai Petani, Kedah. In this full-time role, you will be responsible for establishing and maintaining strong relationships with our merchant partners, ensuring they receive exceptional service and support.

What you'll be doing

Proactively engaging with existing merchant partners to understand their needs and provide tailored solutions

Acquiring new merchant partners by identifying and pursuing promising leads in the local market

Negotiating and closing merchant partnership agreements to expand our network

Providing on-site support and training to merchants on the effective use of our services

Resolving any merchant queries or concerns in a timely and professional manner

Monitoring merchant performance and identifying opportunities for growth and cross-selling

Collaborating with the sales and marketing teams to develop and implement targeted campaigns

Maintaining detailed records of all merchant interactions and transactions

What we're looking for:

Minimum 2 years of experience in a sales or account management role, preferably in the financial services or retail industry

Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively with merchants

Excellent problem-solving and customer service skills, with a focus on delivering exceptional client experiences

Familiarity with financial products and services, as well as the ability to understand and explain complex terms and conditions

Proficiency in Microsoft Office applications, particularly Excel and PowerPoint

A valid driver's license and the ability to travel within the local region as needed

Being able to converse in Mandarin and Hokkien is an added advantage

What we offer

At AEON Credit Service (M) Berhad, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary and performance-based bonuses, we offer a range of benefits, including:

Comprehensive health and life insurance coverage

Opportunities for career development and advancement

Optical and dental claim

About us

AEON Credit Service (M) Berhad is a leading provider of consumer financing solutions in Malaysia. With a strong reputation for innovation and customer-centric service, we have been empowering individuals and businesses to achieve their financial goals for over 25 years.

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.