Senior Manager - Process Improvement

NTT DATA Payment Services; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading technology services provider in Malaysia is seeking a qualified professional to lead internal control initiatives. The ideal candidate will have at least 7 years of experience in risk assessment, internal controls, and process improvements via digitalization. Excellent communication and stakeholder management skills are essential for this role. The company fosters an inclusive environment and values diversity among its employees.

Qualifications

• 7 years of working experience in a similar role with an audit background is preferred.
• Experience with Internal Audit is highly advantageous.
• Ability to analyze, provide solutions and oversee implementation of initiatives.

Responsibilities

• Lead and own internal control agenda and initiatives.
• Plan and prioritize process improvement plans.
• Develop and review practices on policies and procedures.
• Liaison with stakeholders in assessing and tracking benefits.
• Provide management updates on project statuses.
• Assist in tracking and closing open audit issues.

Skills

Risk assessment

Internal controls design

Process improvements via digitalization

Stakeholder management

Project management

Analytical skills

Education

Finance/accounting background with professional qualification

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Process Improvement and Internal Controls

Lead and own internal control agenda and initiatives of the NTT DATA Group (Malaysia, Thailand & Philippines).

Plan and priorities key / critical process improvement plans for NTT DATA by evaluating the impact.

Develop, review current and future practices on policies, procedures and process flow in line with the Internal Control guidelines and framework as well as improving efficiency/productivity and reducing cost/redundancy.

Key liaison with various stakeholders of the organisation in assessing, tracking and reporting the financial and non-financial benefit of the agreed plan and initiatives.

Partner with the stakeholders to identify gaps and issues by providing recommendations and solutions to comply with the Internal Control guidelines.

Drive and engage stakeholders in developing the Standard Operating Procedure/Blueprint/documentation for retention of knowledge.

Provide management with project status updates, feedback and appropriate reporting on key responsibilities.

Assist in tracking all open audit issues and follow up to ensure proper closure.

Requirements

• Experience in conducting risk assessment ;
• Experience in reviewing and designing internal controls;
• Experience in implementing process improvements via digitalization, automation and RPA;
• Internal Audit (IA) experience is highly preferred and advantageous.

Qualifications

• Finance/accounting background with professional qualification;
• At least 7 years working experience (preferably with similar capacity and audit background).

Other Skills

• Strong proficiency in MS Word, Excel, Powerpoint and Outlook.

Behaviours for success

• Detail oriented, ability to analyze, provide solutions and to oversee the implementation of agreed initiatives;
• Passionate and demonstrate initiatives and able to work independently;
• Strong stakeholder management and project management skills;
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams;
• Requires strong analytical, conceptual and problem-solving abilities.

Showstoppers

• Lack of compliance on company policies and procedures;
• Lack of personal integrity.

Equal Opportunity Statement

NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.