Senior Manager, Operations

HID; Bandar Tenggara; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading security solutions provider in Malaysia is seeking a Senior Manager, Operations to oversee fulfilment activities and drive operational excellence. This role requires over 8 years of experience in Supply Chain Management with a focus on logistics, inventory management, and strong leadership. The ideal candidate will have a relevant bachelor’s degree and be proficient in English. Join a dynamic team and contribute to reshaping the future of security solutions in a vibrant environment.

Benefits

Competitive salary and rewards package

Vibrant, inclusive culture

Career development opportunities

Qualifications

• 8+ years of experience in Supply Chain or Operations Management.
• Experience in materials resource and capacity planning.
• Lean Manufacturing principles knowledge.

Responsibilities

• Oversee fulfilment operations to align with strategic objectives.
• Lead the Malaysia Fulfilment team across core functions.
• Ensure compliance with local customs requirements.

Skills

Materials Resource Planning

Lean Principles: 5S, Value Stream Mapping

Production Scheduling

Supply Chain Management

Warehouse and Inventory Management

Effective communication

Decision making

Project Management

Lean Manufacturing and/or Six Sigma

Proficient in English

Education

Bachelor’s degree in Business or Engineering

Tools

MS Office applications (Word, Excel, PowerPoint)

Oracle ERP

Job description

Overview

An Amazing Career Opportunity for a SENIOR MANAGER, OPERATIONS

Location: Johor, Malaysia

Job ID: 43010

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. HID Global is a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out at www.hidglobal.com and https://youtu.be/23km5H4K9Eo.

Physical Access Control Solutions (PACS): HID PACS is at the forefront of securing spaces with advanced, reliable access control solutions. From readers and credentials to controllers, mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security.

Summary

To support continued growth, scalability, and enhanced competitiveness, HID Global is undertaking a fundamental transformation of its APAC Fulfilment Strategy. This transition is underway in Malaysia. The Senior Manager, Fulfilment Operations plays a pivotal leadership role in driving the success of HID Global’s Malaysia Fulfilment Operations. This position oversees all aspects of fulfilment across operational areas, ensuring alignment with strategic objectives and delivering operational excellence. The role serves as the key decision-maker with full accountability for end-to-end fulfilment activities from production and shipping to inventory and logistics. The position will lead the Malaysia Fulfilment team, overseeing core functions such as Warehouse, Shipping, and Production, and requires close collaboration with cross-functional departments including Quality, Procurement, Trade Compliance, Engineering, and Production Control. Performance and continuous improvement are driven through a structured cadence of reviews anchored in six pillars: People, Safety, Quality, Delivery, Order Fulfilment, and Cost.

Your Experience and Background

8+ years of Supply Chain Management or Operations Management with a Bachelor’s degree in Business or Engineering (Industrial or Manufacturing preferred).

• Materials Resource Planning and Capacity Resource Planning
• Lean Principles: 5S, Value Stream Mapping
• Production Scheduling, Capacity Modeling, Job Sequencing
• Supply Chain Management
• Warehouse and Inventory Management, Inventory Control and material handling
• Shipment execution in compliance with local Malaysia customs requirements, such as K1, K2, K9 applications
• Collaboration and interpersonal abilities
• Influence, motivation, and enabling others to contribute effectively
• Effective communication of complex problems to groups of varying sizes, including senior leadership
• Decision making, prioritization, planning, and measurement of work
• Conflict resolution and mutually satisfactory outcomes
• Adaptive and flexible approach to drive results
• Ability to perform daily tasks with minimal direct supervision
• Project Management, ISO Certification experience preferred
• Lean Manufacturing and/or Six Sigma certification preferred
• Certified in Production and Inventory Management (CPIM) is a plus
• Proficient in English (verbal and written)
• Ability to read and interpret technical journals, specifications, and international standards
• MS Office applications proficiency (Word, Excel, PowerPoint)
• Familiar with Windows OS
• Knowledge of Order to Delivery functionality within Oracle ERP (or similar)
• Familiar with Agile PLM is preferred

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Requirements

• Compliance with HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, the employee must possess, or be able to acquire, a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, supporting work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources
• Global organization that pioneers hardware, software and services for secure navigation of the physical and digital worlds

Why apply?

• Empowerment: Work as part of a global team in a flexible environment to develop your talents. If you have most of the skills, we want you to apply.
• Innovation: Embrace challenges and drive change, with flexibility in work arrangements where possible.
• Integrity: Results-oriented, reliable, and treated with respect. We value authenticity and inclusivity.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. HID is committed to building a diverse, equitable, and inclusive workforce. We are an equal opportunity employer and evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. For accommodations, contact [e-mail]. We may use AI-powered tools to assist in screening resumes, but human judgment remains central in our process.

We make it easier for people to get where they want to go. HID is part of the ASSA ABLOY Group with 63,000 colleagues in 70+ countries, committed to regular feedback, training, and development opportunities. We support diverse and inclusive teams and welcome new talent from varied backgrounds and experiences.