Senior Manager, Customer Experience & Post-Sales

MVC Resources; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading property developer in Kuala Lumpur is seeking a Manager/Senior Manager for Customer Service to design and implement strategic initiatives that enhance customer experiences. This role includes overseeing post-sales services, managing team members, and collaborating across departments to ensure satisfaction. Ideal candidates should have 8-10 years of experience in customer service, with strong leadership and communication skills. This position fosters a culture of excellence while actively working to resolve customer issues and implement innovative practices.

Qualifications

• Minimum 8–10 years in customer service, property management, or hospitality.
• At least 3–5 years in a managerial role.
• Proven track record in delivering exceptional customer experiences.

Responsibilities

• Design and implement customer service strategies.
• Oversee post-sales services and ensure timely resolution.
• Establish and enhance service standards and KPIs.
• Collect and analyze customer feedback for improvement.
• Lead defect rectification and warranty management.
• Champion digital platforms for customer convenience.
• Resolve complex customer issues effectively.
• Collaborate across departments for seamless service.
• Lead and develop the customer service team.

Skills

Customer-Centric Mindset

Leadership

Communication

Problem-Solving

Innovation

Collaboration

Education

Degree in Business Administration, Hospitality, Real Estate, or related field

Job description

A leading property developer in Kuala Lumpur is seeking a Manager/Senior Manager for Customer Service to design and implement strategic initiatives that enhance customer experiences. This role includes overseeing post-sales services, managing team members, and collaborating across departments to ensure satisfaction. Ideal candidates should have 8-10 years of experience in customer service, with strong leadership and communication skills. This position fosters a culture of excellence while actively working to resolve customer issues and implement innovative practices.