Senior LCL Export Coordinator (NVOCC)

Shipco Transport Inc.; Port Klang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Port Klang is seeking a Senior LCL Export Coordinator. This role involves assisting customers, managing bookings, and ensuring shipping procedures are adhered to. The ideal candidate has a degree in Logistics and 1-2 years of relevant experience, along with fluency in English, Malay, and Mandarin. Benefits include medical insurance and performance bonuses.

Benefits

Career growth opportunities

Medical insurance

Yearly performance-based incentive bonus

Annual dinner and company trip

Parking claim and health check

Qualifications

• Candidate must possess at least SPM, Diploma, or Bachelor's Degree related to Logistics or Supply Chain.
• Minimum 1–2 years of working experience in a related field is required.
• Preferably with experience in the NVOCC/Freight Forwarder industry.

Responsibilities

• Attend to local and overseas customer inquiries regarding rates.
• Respond promptly to inquiries on booking confirmation and shipment follow-up.
• Prepare bookings and follow up with local customer cargo deliveries.
• Coordinate shipping documents and ensure timely processing.

Skills

Fluency in English

Fluency in Malay

Fluency in Mandarin

Working under pressure

Education

SPM, Diploma, or Bachelor's Degree in Logistics, Transportation, Supply Chain Management

Job description

Senior LCL Export Coordinator (NVOCC)

Application Deadline: 31 October 2025

Department: Export

Employment Type: 全职

Location: Klang

Reporting To: Eunice Goh / Emily Chan / Terri Leong

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Attending to local and overseas customer’s inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation and tele- marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages.
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Qualifications

• Candidate must possess at least SPM, Diploma, or Bachelor's Degree in Logistics, Transportation, Supply Chain Management, or a related field.

Skills, Knowledge and Expertise

• Candidate must possess at least SPM, Diploma, or Bachelor's Degree in Logistics, Transportation, Supply Chain Management, or a related field.
• Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.)
• Minimum 1–2 years of working experience in a related field is required.
• Preferably with experience in the NVOCC/Freight Forwarder industry.
• Able to work under pressure and meet tight deadlines.

Benefits

• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check