Senior Key Accounts Manager

Cartrack SEA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility SaaS company in Kuala Lumpur is seeking a Senior Key Account Manager/Key Account Officer to manage Key Accounts and build strong relationships with clients. The ideal candidate should have at least 5 years of customer service experience and a diploma or bachelor’s degree. Responsibilities include understanding client needs, upselling, and resolving inquiries. This full-time role requires a tech-savvy, energetic team player willing to work onsite in Kuala Lumpur.

Qualifications

• 5+ years of customer service or account management experience.
• Experience handling existing B2B clients is preferred.
• Strong ability in engaging and building rapport with clients.

Responsibilities

• Build relationships with decision makers and manage Key Accounts.
• Identify new business opportunities for upselling.
• Resolve customer inquiries and ensure timely follow-up.
• Prepare reports of progress and forecasts for stakeholders.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Tech-savvy

Ability to work independently

Education

Diploma/Bachelor's degree or equivalent industry experience

Job description

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We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client\'s objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelor\'s degree in any field or course or equivalent industry experience
• With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
• Excellent communication and interpersonal skills
• Tech-savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a key account manager?
• Do you have customer service experience?
• How many years\' experience do you have with forecasting for businesses?

What can I earn as a Key Account Manager