Senior/Junior Customer Care Official

LIM SOH & GOONTING (JOHOR BAHRU BRANCH); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A finance and property company in Kuala Lumpur is seeking a responsible and self-motivated individual to handle client inquiries and coordinate essential document preparations. The ideal candidate will have at least 2 years of experience, be fluent in Mandarin, English, and Bahasa Malaysia, and capable of managing multiple tasks under pressure. Benefits include annual leave, company trips, and performance bonuses.

Benefits

Company Trip/Team Building (Yearly)

Bonus/Increment (Depend on performance)

EPF, Socso & Eis

Annual Leave 14 days

Team Incentive (Confirmed staff only)

Qualifications

• Minimum 2 years of related work experience.
• Able to work independently and under pressure.
• Weekend shift required.

Responsibilities

• Handle inbound/outbound enquiries from clients.
• Coordinate with departments to prepare documents.
• Follow up on client payments.
• Update status and follow up documents.

Skills

Fluent in spoken and written Mandarin

Fluent in English

Fluent in Bahasa Malaysia

Good communication skills

Computer literacy

Time management

Self-motivated

Education

SPM/Diploma

Job description

Responsibilities

• Handle inbound/outbound enquiries from Developer/Agency/Client (Email, WhatsApp or Phone Call)
• Coordinate with related department on time to prepare documents and schedule signing
• Follow up on client payment
• Update/check status & follow up documents to banker / developer / related department
• Carry out other duties as assigned by the Manager

Requirements

• Processed at least SPM/Diploma
• Minimum 2 years of related work experience (Provide training)
• Fluent in spoken and written Mandarin, English and Bahasa Malaysia
• Good communication skills, computer literacy, time management and self‑motivated
• Able to work independently, responsible and able to work under pressure of multi‑tasks
• Weekend shift (full day & shift allowance)

Benefits

• Company Trip/Team Building (Yearly)
• Bonus/Increment (Depend on performance)
• EPF, Socso & Eis
• Annual Leave 14 days
• Team Incentive (Entitle for confirmed staff only)