Senior IT Support Lead: EUC & VIP Onsite

PerkinElmer Manufacturing Sdn Bhd; Gelang Patah; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading manufacturing company is seeking an experienced IT Support Lead in Malaysia. You will head the service desk team, ensuring exceptional first-line support and managing IT operations across the country. Candidates must have a Bachelor's degree, at least 5 years of IT support experience, and proficiency in ServiceNow. Strong troubleshooting and communication skills are essential. This role requires high accountability, autonomy in operations, and providing white-glove support to senior leadership.

Qualifications

• Minimum 5+ years of hands-on IT support experience in a corporate environment.
• Ability to independently diagnose and resolve issues while maintaining ticket ownership.
• Good understanding of IT asset lifecycle and compliance expectations.

Responsibilities

• Lead the service desk team to provide exceptional first-line support.
• Responsible for operation and maintenance of IT support & services across Malaysia.
• Manage the entire EUC asset lifecycle across Malaysia.

Skills

Troubleshooting skills covering EUC

Proficiency in ServiceNow

Strong business communication skills in English

Strong organizational skills

High customer service orientation

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

ServiceNow

Active Directory

Job description

A leading manufacturing company is seeking an experienced IT Support Lead in Malaysia. You will head the service desk team, ensuring exceptional first-line support and managing IT operations across the country. Candidates must have a Bachelor's degree, at least 5 years of IT support experience, and proficiency in ServiceNow. Strong troubleshooting and communication skills are essential. This role requires high accountability, autonomy in operations, and providing white-glove support to senior leadership.