Senior IT Engineer

EASEBRIDGE SDN. BHD.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech solutions provider in Kuala Lumpur is seeking a Senior IT Engineer to support IT operations across multiple client offices. Responsibilities include managing IT support, troubleshooting technical issues, and developing IT policies. The ideal candidate should possess strong technical troubleshooting skills across different operating systems and have experience in system administration. This role offers potential growth into a Team Lead position, overseeing junior IT staff as the function expands.

Qualifications

• 4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.
• Hands-on experience with common IT infrastructure and SaaS environments.

Responsibilities

• Oversee IT operations for client offices and provide technical support.
• Implement IT policies and manage asset tracking.
• Administer email and collaboration systems, support network needs.

Skills

Technical troubleshooting skills (Windows, macOS, Linux)

Workstation setups and remote support tools

Documentation and communication skills

Ability to multitask and prioritize

Education

Diploma/Degree in IT, Computer Science, or a related field

Tools

Google Workspace

Microsoft 365

Network devices (routers, switches, APs)

Job description

Overview

We are looking for a hands-on and reliable Senior IT Engineer to oversee and support all IT operations for our client offices. This role covers hardware, software, system administration, and user support across multiple teams. You will be responsible for implementing IT policies, managing assets, ensuring uptime, and providing responsive technical support. You will also play a key role in onboarding a junior IT staff member whom you will guide and manage.

Key Responsibilities

Client IT Operations (Multi-Client Support)

• Serve as the primary IT contact for multiple client companies.
• Set up and configure workstations (laptops, desktops, monitors, peripherals).
• Coordinate hardware leasing: deployment, collection/returns, and replacements.
• Perform software license provisioning, renewals, and compliance checks.
• Troubleshoot hardware, software, and connectivity issues for client users.
• Implement and enforce endpoint security measures (e.g., 2FA, remote wipe).
• Maintain asset tracking and assist in IT procurement planning.

System & Network Support

• Administer email and collaboration systems (e.g. Google Workspace, Microsoft 365), shared drives, and access permissions.
• Manage user onboarding/offboarding, account provisioning, and access controls.
• Support basic network and infrastructure needs (Wi-Fi, firewalls, switches, cabling, troubleshooting).
• Maintain patching, backups, and preventative maintenance routines.
• Administer SaaS platforms (Slack, project tools, internal dashboards).

Governance, Documentation & Process Improvement

• Develop and maintain IT policies and SOPs to ensure governance and compliance.
• Document checklists and workflows for support, onboarding/offboarding, and asset management.
• Identify opportunities for IT automation / workflow improvements to boost productivity.
• Support internal reviews/audits and ensure consistent practices across clients.
• Drive consistent support standards and documentation discipline across accounts.

Required Skills & Experience

• 4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.
• Strong technical troubleshooting skills (Windows, macOS, Linux).
• Hands-on experience with workstation setups, remote support tools, and common IT infrastructure.
• Familiarity with SaaS environments and cloud admin panels (e.g., Google Admin, Office 365).
• Good documentation and communication skills.
• Ability to multitask and prioritize support across different client needs.

Preferred Qualifications

• Diploma/Degree in IT, Computer Science, or a related field.
• Basic understanding of cybersecurity practices (antivirus, backups, patching).
• Experience in a shared services or MSP (Managed Service Provider) environment.
• Familiarity with network devices (routers, switches, APs) is an advantage.

This position is expected to evolve into a Team Lead role as the IT function grows. The successful candidate will eventually oversee one or more junior IT support personnel and help standardize IT services across the client base.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as an Information Technology Engineer?
• Do you have technical support experience?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?

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