Senior Hotel & Property Operation Executive

WIDEBED SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

A growing property management company in Kuala Lumpur is seeking a Senior Hotel & Property Operation Executive to lead exceptional guest experiences. In this full-time role, you will oversee front office operations, manage check-ins and check-outs, respond to guest inquiries, and ensure day-to-day property functionality. Candidates should have at least 2 years of experience and be adept at communication and multitasking. This position offers career growth opportunities and a competitive benefits package including medical check-ups and staff discounts.

Benefits

Career growth opportunities

Dynamic working environment

Medical Check-Up Benefits

Staff discounts on accommodations

Qualifications

• Minimum 2 years of experience in hotel operations or front office roles.
• Ability to understand guest needs and deliver courteous service.
• Clear verbal and written communication skills.

Responsibilities

• Manage guest check-ins and check-outs professionally.
• Respond promptly to guest inquiries and complaints.
• Coordinate guest arrival times and ensure rooms are ready.

Skills

Guest service

Multitasking

Communication

Problem solving

Coordination

Tools

Property Management Systems (e.g., Agoda YCS, eZee)

Job description

Senior Hotel & Property Operation Executive

We are looking for a talented and dedicated Senior Hotel & Property Operations Executive to join our growing team at Widebed SDN. BHD. in Kuala Lumpur. In this full-time role, you will take the lead in delivering exceptional guest experiences while overseeing all front office, reservations, and day-to-day property operations to ensure a smooth, professional, and memorable stay for every guest.

What You’ll Be Doing

• Manage guest check-ins and check-outs professionally, ensuring a welcoming first impression.
• Provide guests with clear information about hotel facilities, house rules, and nearby attractions.
• Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.
• Coordinate guest arrival times and ensure rooms are clean and ready before check-in.
• Perform daily night audits and submit accurate financial and payment reports.
• Inspect rooms prior to deposit refunds to ensure proper condition and cleanliness.
• Collect guest testimonials and encourage 5-star reviews on Google and OTAs.
• Handle reservations via phone, email, and walk-ins; update booking details in the PMS.
• Monitor room availability and ensure accurate reservation confirmations.
• Handle cash transactions, issue receipts/invoices, and maintain proper documentation.
• Coordinate closely with housekeeping, maintenance, and other departments to ensure smooth operations.
• Monitor inventory levels and work with vendors for timely replenishment.
• Maintain organized reservation records and prepare daily occupancy and revenue reports.

What We’re Looking For

• Minimum 2 years of experience in a front office, reservations, or hotel operations role.
• Strong ability to understand guest needs and deliver professional, courteous service.
• Clear and confident verbal and written communication; multilingual ability is a plus.
• Ability to handle guest complaints calmly and resolve issues efficiently.
• Familiarity with Property Management Systems (e.g., Agoda YCS, eZee, etc.) and OTA platforms.
• Strong multitasking skills — able to manage check-ins, check-outs, and reservations without compromising service quality.
• Strong coordination skills with housekeeping, maintenance, and management teams.
• Ability to promote hotel services, upgrades, and partner experiences to enhance guest satisfaction.
• Willingness to work on shifts, including weekends, public holidays, and night audits.
• Hotel pre‑opening experience is an added advantage.

What we offer

At WIDEBED SDN. BHD., we value our employees and offer a competitive benefits package, including:

• Career growth opportunities in a fast‑expanding property management company.
• Dynamic and supportive working environment.
• Perks and benefits: Self & Parents Medical Check-Up Benefits; Exclusive staff discounts on accommodations.

About us

Widebed is a growing hospitality and property management company specializing in short‑term rentals, serviced suites, and long‑stay accommodations. We provide full‑service solutions for property owners and guests — from marketing and reservations to housekeeping and maintenance — ensuring exceptional experiences for both sides.