Senior Executive - Key Account Management

ZALORA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online fashion retailer located in Kuala Lumpur is searching for a Senior Executive in Key Account Management to manage and grow relationships with strategic retailers and distributors. The role emphasizes day-to-day account management, driving commercial performance, and executing brand activations to enhance sales and market share. Candidates should have 1-2 years of experience, excellent English skills, and a Bachelor's degree in a relevant field. Familiarity with e-commerce is preferred.

Qualifications

• 1–2 years of work experience required.
• Excellent English skills mandatory.
• Exposure to e-commerce and luxury industry is preferred.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Onboard and build relationships with new brands and suppliers.
• Monitor growth of brands and execute strategic plans.
• Lead initial commercial performance and customer relationship.
• Liaise with brands on campaign objectives.
• Review brand catalog for improved customer journey.
• Handle business reports to improve brand performance.

Skills

Negotiation skills

Interpersonal skills

Analytical skills

Communication skills

Project management

Education

Bachelor in Business, Marketing, Finance or related field

Tools

Excel

Tableau

Job description

We are seeking a results-driven Senior Executive Key Account Management – Accessories - Multi Brand Sellers to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities

• Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
• Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
• Lead the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
• Co‑create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
• Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers' promotions into ZALORA’s marketing calendar
• Work with the brands and internal teams to continuously improve operational aspects of their business which directly impact the customer experience
• Constantly review the brand catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
• Handle various sets of daily, weekly and monthly business reports to improve visibility of brand performance

Requirements

• 1–2 years of work experience
• Excellent English skills required
• Bachelor in Business, Marketing, Finance or related field
• Exposure to e-commerce and luxury industry is preferred
• Great negotiation, interpersonal and communication skills with the ability to forge effective cross‑functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
• Willingness to work in a multicultural environment
• Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data
• Proven ability to manage multiple projects and priorities simultaneously in a fast‑paced and deadline‑driven environment
• Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
• Advanced working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30‑day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash‑on‑delivery, ZALORA is the online shopping destination with endless fashion possibilities.