Senior Executive Dealer Performance Management

Chery Automobile; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

An automotive company in Kuala Lumpur is seeking a Senior Executive in Dealer Performance Management. The ideal candidate will monitor dealer performance across sales and aftersales, conduct audits, prepare reports, and support improvement programs. Proficiency in Excel and the ability to work independently are essential. This role involves communicating with various departments and may require travel based on schedules. Applicants should be proactive in identifying issues and suggesting improvements.

Qualifications

• Proficient in Microsoft Excel (pivot tables, formulas, data analysis).
• Able to work independently and as part of a team.
• Proactive in suggesting improvements and identifying performance gaps.
• Able to travel based on audit and operational schedules.

Responsibilities

• Monitor dealer performance including sales, aftersales, and marketing KPIs.
• Complete all scheduled dealer audits on time.
• Prepare, track and analyze monthly/quarterly reports.
• Identify and report potential risks or gaps.
• Provide administrative support for audits and training programs.

Skills

Proficient in Microsoft Excel

Independent and teamwork skills

Proactive in suggesting improvements

Ability to identify issues

Willingness to travel

Ability to handle pressure

Job description

Senior Executive Dealer Performance Management

Monitor dealer performance (sales, aftersales, facilities and marketing KPIs) and provide performance analysis.

DQC Audit Completion - Complete all scheduled dealer audits on time and submit accurate audit reports within the agreed SLA.

Prepare, track and analyse monthly/quarterly reports, dashboards and dealer scorecards.

Operational Understanding - Demonstrate strong knowledge of dealer operation process flows (sales, aftersales, facility standards).

Proactive Issue Identification - Identify and report potential risks or gaps before escalations occur.

Maintain dealer databases, PIC lists, LMS (manpower) updates and provide administrative support for audits, training and incentive programs. Track and update dealer corrective actions promptly until closure.

Support dealer improvement programs (PESP) including root‑cause analysis and follow‑up on action plans and special projects such as dealer conferences, incentive trip evaluations and policy rollouts.

Maintain clear communication with dealers and internal departments on standards and expectations.

Sourcing for Dealer Operations – Assist in sourcing materials required to meet Dealer Operation Standards and ensure timely availability for implementation.

Support all brands under Chery Corporate Malaysia, ensuring consistent standards and performance management across the network.

Job Qualification

• Proficient in Microsoft Excel (pivot tables, formulas, data analysis).
• Able to work independently and as part of a team.
• Proactive in suggesting improvements and identifying performance gaps.
• Proactive and takes initiative in identifying issues and proposing solutions.
• Able to travel based on audit and operational schedules.
• Able to work under pressure and handle multiple tasks efficiently.