Senior Executive Dealer Performance Management

CHERY CORPORATE MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive corporation in Kuala Lumpur is seeking a Senior Executive in Dealer Performance Management. The role involves monitoring dealer performance metrics and conducting audits while providing analysis and operational support. The ideal candidate must be skilled in Microsoft Excel, proactive in identifying improvements, and capable of working under pressure. Opportunities to travel for audits are also essential in this role. Join us for a chance to influence dealer operations positively.

Qualifications

• Proficient in Microsoft Excel, including pivot tables and data analysis.
• Able to work independently and collaboratively in a team.
• Proactive in identifying performance gaps and suggesting improvements.
• Must be able to travel based on audit and operational schedules.
• Capable of handling multiple tasks efficiently under pressure.

Responsibilities

• Monitor dealer performance using KPIs and provide analysis.
• Complete dealer audits on time and submit reports.
• Prepare and analyze monthly/quarterly reports and dashboards.
• Identify and report risks before escalation.
• Maintain dealer databases and support audits and training.

Skills

Proficient in Microsoft Excel

Ability to work independently

Proactive in suggesting improvements

Ability to travel

Works well under pressure

Job description

Senior Executive Dealer Performance Management

Monitor dealer performance (sales, aftersales, facilities and marketing KPIs) and provide performance analysis.

DQC Audit Completion – Complete all scheduled dealer audits on time and submit accurate audit reports within the agreed SLA.

Prepare, track and analyze monthly/quarterly reports, dashboards and dealer scorecards.

Operational Understanding – Demonstrate strong knowledge of dealer operation process flows (sales, aftersales, facility standards).

Proactive Issue Identification – Identify and report potential risks or gaps before escalations occur.

Maintain dealer databases, PIC lists, LMS (manpower) updates and provide administrative support for audits, training and incentive programs. Track and update dealer corrective actions promptly until closure.

Support dealer improvement programs (PESP) including root‑cause analysis and follow-up on action plans and special projects such as dealer conferences, incentive trip evaluations and policy rollouts.

Maintain clear communication with dealers and internal departments on standards and expectations.

Sourcing for Dealer Operations – Assist in sourcing materials required to meet Dealer Operation Standards and ensure timely availability for implementation.

Support all brands under Chery Corporate Malaysia, ensuring consistent standards and performance management across the network.

Job Qualification

• Proficient in Microsoft Excel (pivot tables, formulas, data analysis).
• Able to work independently and as part of a team.
• Proactive in suggesting improvements and identifying performance gaps.
• Proactive and takes initiative in identifying issues and proposing solutions.
• Able to travel based on audit and operational schedules.
• Able to work under pressure and handle multiple tasks efficiently.