Senior Engineer - Counter Equipment

FamilyMart; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading food service company in Malaysia is seeking a Service Manager to oversee a team of technicians servicing coffee machines. The role requires a strong background in mechanical engineering, with at least 6 years of hands-on experience (3 years in leadership). Responsibilities include managing preventive maintenance, spare parts inventory, and providing technical support. Candidates should be proficient in English, Bahasa Malaysia, and Mandarin to train staff and interact with suppliers. This position requires excellent problem-solving and leadership skills.

Qualifications

• Minimum 6 years of hands-on experience in servicing coffee machines.
• At least 3 years in a leadership or supervisory role.
• Strong command of English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Manage a team of up to 10 service technicians.
• Plan and execute preventive maintenance programs.
• Monitor and manage spare parts inventory.
• Provide technical support and training to technicians.
• Collaborate with operations and training departments.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Technical support

Preventive maintenance

Inventory management

Education

Diploma or Degree in Mechanical Engineering, Mechatronics, or related field

Tools

CMMS (Computerized Maintenance Management Systems)

Job description

Responsibilities

Manage a team of up to 10 service technicians, ensuring high performance and accountability.

Plan and execute preventive maintenance programs and emergency breakdown ensuring minimal downtime and optimal response time.

Monitor and manage spare parts inventory, ensuring adequate stock levels and efficient ordering processes.

Maintain detailed service records and prepare regular reports on service activities, team performance, and client feedback.

Provide technical support and training to technicians on regular basis.

Collaborate with operations and training department to ensure alignment on operations needs and service standards.

Ensure compliance with health, safety, and quality standards.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Mechatronics, or a related field.
• Manufacturer certifications (e.g., La Marzocco, WMF, Franke, Nuova Simonelli) are highly desirable.
• Strong command of English, Bahasa Malaysia, and Mandarin, to liaise regularly with Mandarin‑speaking suppliers.
• Basic electrical knowledge or certification.
• Minimum 6 years of hands‑on experience in servicing coffee machines, with at least 3 years in a leadership or supervisory role.
• Strong understanding of preventive maintenance planning and execution, especially for multi‑location chain stores.
• Experience with spare parts inventory management and procurement.
• Experience using CMMS (Computerized Maintenance Management Systems).
• Familiarity with other types of machinery (e.g. water dispensers, ovens, or food‑related equipment) is a plus.
• Excellent problem‑solving skills with a hands‑on approach.
• Strong leadership, communication, and organizational skills.
• Ability to work during odd hours and travel when required.